RightWayUp Books

RightWayUp Books is run by Christopher Grogan, The Upside-Down House, Kettleburgh, IP13 7JP, UK; email rightwayupbooks@outlook.com; telephone 01728 724774

If you are a consumer you can cancel the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

INFORMATION REGARDING THE RIGHT OF CANCELLATION

Statutory Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the the last good or the last lot or piece.

To exercise the right to cancel, you must inform us, RightWayUp Books, The Upside-Down House, Kettleburgh, IP13 7JP, Woodbridge, Suffolk, United Kingdom, +44 1728 724774, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel with contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or RightWayUp Books, The Upside-Down House, Kettleburgh, IP13 7JP, Woodbridge, Suffolk, United Kingdom, +44 1728 724774, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of cancellation

The right of cancellation does not apply to:

1. the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. the supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: (RightWayUp Books, The Upside-Down House, Kettleburgh, IP13 7JP, Woodbridge, Suffolk, United Kingdom, +44 1728 724774)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

* Delete as appropriate.

Postage and packing within the UK is provided free of charge. For most UK orders we ship via The Royal Mail.

For international customers we ship by surface mail. Please note that this can take up to 60 working days to non-European destinations like the USA, Canada or Australia. Outside the UK shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Tracking and insurance: We can provide tracking and insurance at cost to the customer. If required, please email us when placing the order and we will request extra charges to cover the cost. PLEASE NOTE: Tracking services are not supplied by default by the UK Royal Mail for international services. We will NOT be able to supply tracking information for postage outside the UK unless tracking is requested and paid for at the time or ordering.