Resolving Conflicts at Work : Eight Strategies for Everyone on the Job
Cloke, Kenneth, Goldsmith, Joan
Language: English
Published by Wiley & Sons, Incorporated, John, 2001
- Softcover
- Used
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
AbeBooks seller since August 3, 2006
Condition: Used - Very good
£ 5.25
Quantity: 1 available
Add to basketItem description from seller
Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Seller Inventory # 8010508-6
- Title
- Resolving Conflicts at Work : Eight Strategies for Everyone on the Job
- Author
- Cloke, Kenneth, Goldsmith, Joan
- Publisher
- Wiley & Sons, Incorporated, John
- Publication year
- 2001
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0787954810
- ISBN 13
- 9780787954819
- Item weight
- 0.741 pounds
- Dimensions
- N/A
"Synopsis" may belong to another edition of this title.
From the Back Cover
Resolving Conflicts at Work maps out eight paths to hone your conflict resolution skills and generate positive, productive change. The authors offer detailed directions on how to understand the culture of conflict, search beneath the surface for hidden meaning, separate what really matters from what′s in the way, solve problems creatively, negotiate collaboratively. . . and much more.
This book leads you step by step to a deeper understanding of the issues that drive conflicts. You will discover that by listening respectfully to your adversaries you can jointly fix the problem, create dialogue over issues that divide you, work through your differences, and improve your relationships. With this guide, you can develop a dynamic, do–it–yourself approach to resolving every workplace conflict you face.
Learn How to Turn Workplace Conflicts into Creative Insights, Productive Relationships, and Powerful Paths to Change
Create a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide for resolving conflicts, miscommunications, and misunderstandings at work. Two veteran professionals show you how conflicts–and the process of resolving them–can offer extraordinary opportunities for personal growth, deeper and more satisfying relationships, and enhanced morale.
"A seminal and path–breaking book on the age–old question: How do you restore civility in a world roiling in conflict?"–Warren Bennis, coauthor of Co–Leaders and Organizing Genius, Distinguished Professor of Business Administration, USC Marshall School of Business
"A gold mine of wisdom about how to resolve our conflicts at work and to transform our organizations and our lives in the process. I learned a lot from reading this book and recommend it highly."–William Ury, author of Getting Past No and coauthor of Getting to Yes
"The brilliance of this book is that its lessons apply in any workplace setting. With its rich collection of practical advice and deep insight into conflict, it′s a must read for those who want to create healthier and more effective organizations."
–Blenda J. Wilson, president and CEO, The Nellie Mae Foundation
"Learning how to resolve conflict is key to business success. This book is a valuable guide to solving problems at all levels of organizations. . . . Practical and inspiring."–Jerry Cooper, Executive Vice President, Showtime Networks, Inc.
"Conflict drains everyone involved, which is why every worker, no matter what the context, can benefit from the rich insights and practical tools provided in this book. It is a treasure of information and strategies that can be put to use every day, anywhere, any time."–William J. Cirone, Santa Barbara County Superintendent of Schools
"About the title" may belong to another edition of this title.
Better World Books
Mishawaka, IN, U.S.A.
AbeBooks seller since August 3, 2006
Shipping rates within U.S.A.
| Item | 4 to 8 business days | 3 to 5 business days |
|---|---|---|
| First item | £ 0.00 | £ 11.37 |
Payment methods
Store description
Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.…
Seller's business information
Better World Books Marketplace, Inc.
55740 Currant Road
Mishawaka, IN U.S.A. 46545
Terms of sale
Better World Books (BWB) values your satisfaction and offers you returns within thirty (30) days after the estimated delivery date on most items. All returned items must be in the original condition; used items should include the SKU sticker located on the spine or back of the product.
If you have an incomplete, incorrect, or damaged shipment, please contact our Customer Care team via Abebooks contact seller options before proceeding with the return.Please keep in mind that because we deal mostly in used books, any extra components, such as CDs, DVDs, figurines, or access codes are not included.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Better World Books, Mishawaka, Indiana, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Please allow 1-2 business days for order fulfillment.