Resolving Conflicts at Work: A Complete Guide for Everyone on the Job
Cloke, Kenneth, Goldsmith, Joan
Language: English
Published by Jossey-Bass, 2001
- Softcover
- Used
Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
AbeBooks seller since November 1, 1997
Condition: Used - Good
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Add to basketItem description from seller
Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
Seller Inventory # V02A-04774
- Title
- Resolving Conflicts at Work: A Complete Guide for Everyone on the Job
- Author
- Cloke, Kenneth, Goldsmith, Joan
- Publisher
- Jossey-Bass
- Publication year
- 2001
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0787954810
- ISBN 13
- 9780787954819
"Synopsis" may belong to another edition of this title.
From the Back Cover
Resolving Conflicts at Work maps out eight paths to hone your conflict resolution skills and generate positive, productive change. The authors offer detailed directions on how to understand the culture of conflict, search beneath the surface for hidden meaning, separate what really matters from what′s in the way, solve problems creatively, negotiate collaboratively. . . and much more.
This book leads you step by step to a deeper understanding of the issues that drive conflicts. You will discover that by listening respectfully to your adversaries you can jointly fix the problem, create dialogue over issues that divide you, work through your differences, and improve your relationships. With this guide, you can develop a dynamic, do–it–yourself approach to resolving every workplace conflict you face.
Learn How to Turn Workplace Conflicts into Creative Insights, Productive Relationships, and Powerful Paths to Change
Create a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide for resolving conflicts, miscommunications, and misunderstandings at work. Two veteran professionals show you how conflicts–and the process of resolving them–can offer extraordinary opportunities for personal growth, deeper and more satisfying relationships, and enhanced morale.
"A seminal and path–breaking book on the age–old question: How do you restore civility in a world roiling in conflict?"–Warren Bennis, coauthor of Co–Leaders and Organizing Genius, Distinguished Professor of Business Administration, USC Marshall School of Business
"A gold mine of wisdom about how to resolve our conflicts at work and to transform our organizations and our lives in the process. I learned a lot from reading this book and recommend it highly."–William Ury, author of Getting Past No and coauthor of Getting to Yes
"The brilliance of this book is that its lessons apply in any workplace setting. With its rich collection of practical advice and deep insight into conflict, it′s a must read for those who want to create healthier and more effective organizations."
–Blenda J. Wilson, president and CEO, The Nellie Mae Foundation
"Learning how to resolve conflict is key to business success. This book is a valuable guide to solving problems at all levels of organizations. . . . Practical and inspiring."–Jerry Cooper, Executive Vice President, Showtime Networks, Inc.
"Conflict drains everyone involved, which is why every worker, no matter what the context, can benefit from the rich insights and practical tools provided in this book. It is a treasure of information and strategies that can be put to use every day, anywhere, any time."–William J. Cirone, Santa Barbara County Superintendent of Schools
"About the title" may belong to another edition of this title.
Wonder Book
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With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. Items on Abe are not necessarily in stock at our retail locations. Please do not call the stores to place orders for Abe Books sales. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children's paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost "in the stacks" for as long as they wish. In 2002 USAToday recognized us as "1 of 10 Great Old Bookstores", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan. Members ABAA, ILAB.…
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