Resolución de conflictos con clientes
Language: Spanish
Published by EDITORIAL CEP, S.L., 2018
- Softcover
- Used
Condition: Used - Very good
£ 5.17
Quantity: 1 available
Add to basketItem description from seller
: Este libro, titulado 'Resolución de Conflictos con Clientes', es una guía formativa especializada en la gestión de conflictos en el ámbito de la atención al cliente. Desarrolla contenidos, competencias profesionales y especificaciones técnicas para abordar situaciones de conflicto generadas por expectativas no satisfechas. Incluye temas como la venta relacional, la atención al cliente, la negociación eficaz, y el manejo de incidentes violentos. Además, ofrece ejercicios de autoevaluación, glosario de términos y bibliografía para facilitar el aprendizaje y la aplicación práctica de los conocimientos adquiridos. EAN: 9788468174235 Tipo: Libros Categoría: Negocios y Economía Título: Resolución de conflictos con clientes Autor: Silvia Pato Rico Editorial: EDITORIAL CEP, S.L. Idioma: es-ES Páginas: 80 Formato: tapa blanda.
Seller Inventory # Happ-2024-06-13-4a71f449
- Title
- Resolución de conflictos con clientes
- Author
- Silvia Pato Rico
- Publisher
- EDITORIAL CEP, S.L.
- Publication year
- 2018
- Condition
- Very Good
- Binding
- Soft cover
- Language
- Spanish
- ISBN 10
- 8468174238
- ISBN 13
- 9788468174235
"Synopsis" may belong to another edition of this title.
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