Reorganize for Resilience: Putting Customers at the Center of Your Business
Gulati, Ranjay
ISBN 10: 1422117219 ISBN 13: 9781422117217
Published by Harvard Business Press, 2010
Used
hardcover
From
HPB-Diamond, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
AbeBooks Seller since 15 September 2017
This specific item is no longer available.
About this Item
Description:
Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_425801325
Synopsis:
In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer-focused," but they don't deliver solutions to customers' thorniest problems. Why? Because they're stymied by the rigid "silos" they're organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad, driving growth and increasing profitability by immersing themselves in the lives of their customers. This book shows how resilient organizations cut through internal barriers that impede action, build bridges between warring divisions, and transform former competitors into collaborators.
Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati exploresthe five levers of resilience:
· Coordination: Connect, eradicate, or restructure silos to enable swift responses.
· Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions.
· Clout: Redistribute power to "bridge builders" and customer champions.
· Capability: Develop employees' skills at tackling changing customer needs.
· Connection: Blend partners' offerings with yours to provide unique customer solutions.
Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati exploresthe five levers of resilience:
· Coordination: Connect, eradicate, or restructure silos to enable swift responses.
· Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions.
· Clout: Redistribute power to "bridge builders" and customer champions.
· Capability: Develop employees' skills at tackling changing customer needs.
· Connection: Blend partners' offerings with yours to provide unique customer solutions.
About the Author:
Ranjay Gulati is the Jaime and Josefina Chua Tiampo Professor of Business Administration at the Harvard Business School.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Reorganize for Resilience: Putting Customers...
Publisher: Harvard Business Press
Publication Date: 2010
Binding: hardcover
Condition: Very Good
Top Search Results from the AbeBooks Marketplace
Stock Image
Reorganize for Resilience: Putting Customers at the Center of Your Business
Seller: More Than Words, Waltham, MA, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. A sound copy with only light wear. Overall a solid copy at a great price! Seller Inventory # BOS-X-08d-01276
Stock Image
Reorganize for Resilience: Putting Customers at the Center of Your Business
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. Reorganize for Resilience: Putting Customers at the Center of Your Business This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9781422117217
Buy Used
£ 3.39
£ 4.99 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 2 available
Stock Image
Reorganize for Resilience: Putting Customers at the Center of Your Business
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00064011385
Seller Image
Reorganize for Resilience: Putting Customers at the Center of Your Business
Seller: Greenworld Books, Arlington, TX, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy. Seller Inventory # GWV.1422117219.G
Stock Image
Reorganize for Resilience: Putting Customers at the Center of Your Business
Published by
Harvard Business Press (edition ), 2010
ISBN 10: 1422117219
ISBN 13: 9781422117217
Used
Hardcover
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 1422117219-8-1-29
Stock Image
Reorganize for Resilience : Putting Customers at the Center of Your Business
Published by
Harvard Business Review Press, 2010
ISBN 10: 1422117219
ISBN 13: 9781422117217
Used
Hardcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 3989503-6
Buy Used
£ 4.68
£ 5 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
Reorganize for Resilience : Putting Customers at the Center of Your Business
Published by
Harvard Business Review Press, 2010
ISBN 10: 1422117219
ISBN 13: 9781422117217
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP29214245
Stock Image
Reorganize for Resilience : Putting Customers at the Center of Your Business
Published by
Harvard Business Review Press, 2010
ISBN 10: 1422117219
ISBN 13: 9781422117217
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Fine. Used book that is in almost brand-new condition. May contain a remainder mark. Better World Books: Buy Books. Do Good. Seller Inventory # 13872260-6
Stock Image
Reorganize for Resilience: Putting Customers at the Center of Your Business: 0
Published by
Harvard Business Review Press, United States, 2010
ISBN 10: 1422117219
ISBN 13: 9781422117217
Used
Paperback
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer-focused," but they don't deliver solutions to customers' thorniest problems. Why? Because they're stymied by the rigid "silos" they're organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad, driving growth and increasing profitability by immersing themselves in the lives of their customers. This book shows how resilient organizations cut through internal barriers that impede action, build bridges between warring divisions, and transform former competitors into collaborators. Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati exploresthe five levers of resilience: * Coordination: Connect, eradicate, or restructure silos to enable swift responses. * Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions. * Clout: Redistribute power to "bridge builders" and customer champions. * Capability: Develop employees' skills at tackling changing customer needs. * Connection: Blend partners' offerings with yours to provide unique customer solutions. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR003635945
Buy Used
£ 5.58
£ 5.80 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 5 available
Stock Image
Reorganize for Resilience: Putting Customers at the Center of Your Business
Published by
Harvard Business Review Press, 2010
ISBN 10: 1422117219
ISBN 13: 9781422117217
Used
Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1422117219I4N00