Title: The Renegade Server: Uncommon Strategies for Making More Money in 21st Century Food Service
Publisher: Indian Creek Press
Publication Date: 2007
Language: English
ISBN 10: 0971584923
ISBN 13: 9780971584921
Binding: paperback
Illustrator: N/A
Condition: New
Weight: 9 ounces

About this title

Synopsis

This powerful book by hospitality author Tim Kirkland shows restaurant managers and servers how to sell more, serve better and make tons more * in the process. The book details specific, innovative techniques to grow sales, energize service and build repeat business every shift. Here's what restaurant pro's will learn from The Renegade Server: - Why people no longer base their tips on quality of service - The 10 commonly used phrases that damage check average and guest satisfaction - 9 scientifically proven techniques for increasing tip percentage - 21 meetings, activities and incentives that intensify teamwork and guest service - 59 tips and tricks to upscale service - Why Up-Selling; is dead (long live Up-Serving!) - How servers can treat their sections as their own start-up business - How to develop an army of loyal regulars - How to serve up customized experiences (not just food) to every guest

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