Relationship Management in Banking (Paperback)
Language: English
Published by Kogan Page Ltd, London, 2018
- Softcover
- New
Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.Grand Eagle Retail
AbeBooks seller since October 12, 2005
Condition: New
£ 60.92
Quantity: 1 available
Add to basketItem description from seller
Paperback. Endorsed by the Chartered Banker Institute as core reading for the Personal & Private Banking and Commercial Lending modules, Relationship Management in Banking supports and develops the need to be able to manage key customer relationships. The text considers the nature of commercial relationships and help the reader synthesise complex factors in order to develop a robust relationship management methodology. It will draw from bona fide case studies and examples that can demonstrate key relationship management concepts as well as bring learning to life and share examples of customers, good and bad, from a range of different sectors. Through case studies and providing online updates to regulations, Relationship Management in Banking considers how to critically analyze approaches to relationship management used for a variety of banking customer types and examine the impact of legislation, regulation, governance and technology on banking relationship management and customer acquisition and retention. Online supporting resources include a glossary and updates to regulation. Endorsed by the Chartered Banker Institute as core reading for the Institute's professional qualifications and recommended for banking studies at higher education, this book develops the capability to manage key customer relationships. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…
Seller Inventory # 9780749482831
- Title
- Relationship Management in Banking (Paperback)
- Author
- Steve Goulding
- Publisher
- Kogan Page Ltd, London
- Publication year
- 2018
- Condition
- new
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0749482834
- ISBN 13
- 9780749482831
- Series
- Book 3 of 7: Chartered Banker Series
"Synopsis" may belong to another edition of this title.
About the Author
<b>Richard Abley</b> has operated within the banking industry since 1978, fulfilling a number of customer-facing and leadership roles in business and corporate banking. Simultaneously, he has lectured to many hundreds of bankers seeking to obtain their professional qualifications, and has co-authored several books in field of Commercial and Corporate banking.
"About the title" may belong to another edition of this title.
Grand Eagle Retail
Bensenville, IL, U.S.A.
AbeBooks seller since October 12, 2005
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