The Reference Interview As a Creative Art: 2nd Edition
Jennerich, Elaine Z.; Jennerich, Edward J.
Language: English
Published by Libraries Unlimited, 1997
- Hardcover
- New
Seller: California Books, Miami, FL, U.S.A.California Books
AbeBooks seller since October 27, 2023
Condition: New
£ 67.23
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Add to basketSeller Inventory # I-9781563084669
- Title
- The Reference Interview As a Creative Art: 2nd Edition
- Author
- Jennerich, Elaine Z.; Jennerich, Edward J.
- Publisher
- Libraries Unlimited
- Publication year
- 1997
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 156308466X
- ISBN 13
- 9781563084669
- Edition
- 2nd Edition
Customer service, so important to success in business, is also a vital part of library service. Perhaps nowhere else does the concept play such a significant role as in the library reference department. Recent technological changes in the library have added myriad resources and searching techniques to an already complex encounter. This book shows librarians how to combine creativity with professional expertise to produce the happiest of results-a satisfied patron. Completely updated, this new edition reflects sociological and technological changes and trends that have transpired in the last decade. Current research methods in the areas of neutral questioning and interview evaluation have been incorporated, as have ALA's new guidelines and standards. After reviewing the historical background of, and research on, the reference interview, the authors discuss the effects of technology and how to serve special populations, emphasizing training and development while covering evaluation techniques.
"Synopsis" may belong to another edition of this title.
About the Author
EDWARD J. JENNERICH is Associate Provost for Academic Administration and Dean of the Graduate School, Seattle University, Washington.
"About the title" may belong to another edition of this title.
California Books
Miami, FL, U.S.A.
AbeBooks seller since October 27, 2023
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