Raving Fans: A Revolutionary Approach To Customer Service â A Practical Parable on Workplace Excellence
Ken Blanchard; Sheldon Bowles
ISBN 10: 0688123163 ISBN 13: 9780688123161
Published by William Morrow, 1993
Used
Hardcover
From
Dream Books Co., Denver, CO, U.S.A.
Seller rating 5 out of 5 stars
AbeBooks Seller since 23 November 2023
This specific item is no longer available.
About this Item
Description:
This copy has clearly been enjoyedâ expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps. Seller Inventory # DBV.0688123163.A
Synopsis:
Read this book and turn your customers into raving, spAnding fans!
The startling new tips and innovative techniques presented in Raving Fans can help anyone create a revolution in any work–place. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. This brilliantly simple and charming story teaches you how to define a vision and learn what a customer really wants in order to achieve miraculous bottom–line results.
About the Authors:
Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies(R), a leading international training and consulting firm.
Sheldon Bowles lives in Winnipeg, Canada, and is president of Ode to Joy Limited, chairman of Precision Metalcraft Inc., and an associate of the Exchange Group. A noted speaker, author, and businessperson, he serves on several boards and is currently busy with new projects: a chain of full-service car washes and three forthcoming books, High Five!, Kingdomality, and Road to Riches, all coauthored with Ken Blanchard.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Raving Fans: A Revolutionary Approach To ...
Publisher: William Morrow
Publication Date: 1993
Binding: Hardcover
Condition: acceptable
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Raving Fans: A Revolutionary Approach to Customer Service
Published by
William Morrow and Company, 1993
ISBN 10: 0688123163
ISBN 13: 9780688123161
Used
Hardcover
Seller: GloryBe Books & Ephemera, LLC, Deforest, WI, U.S.A.
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Hardcover. Condition: Good. Good plus. NOT A FORMER LIBRARY BOOK. Seller Inventory # 20325
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Raving Fans: A Revolutionary Approach To Customer Service
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Raving Fans: A Revolutionary Approach To Customer Service
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Raving Fans: A Revolutionary Approach To Customer Service â" A Practical Parable on Workplace Excellence
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