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Seller rating 5 out of 5 stars
AbeBooks Seller since 14 November 2005
Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Seller Inventory # wbs2593537613
Exposes the root cause of failure of quality initiatives, and offers advice for executives, managers, and employees seeking to link quality improvement to quantifiable bottom-line results. Discusses managing the quality review and supplier review processes, moving beyond customer satisfaction, and b
About the Author: Maynard Howe, Ph.D. (San Diego, CA) is a partner and the Worldwide Knowledge Management Practice Leader for USWeb.
Title: Quality On Trial
Publisher: McGraw-Hill Education / Europe, Middle East & Africa
Publication Date: 1993
Binding: Soft cover
Condition: Good