The Quality Management Sourcebook: An International Guide to Materials and Resources
Language: English
Published by Routledge, 1996
- Hardcover
- Used
Condition: Used - As new
£ 17.67
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Used like new library book! Looks to be never read! Could have library markings inside.
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- Title
- The Quality Management Sourcebook: An International Guide to Materials and Resources
- Author
- Avery, Christine
- Publisher
- Routledge
- Publication year
- 1996
- Condition
- LikeNew
- Binding
- hardcover
- Language
- English
- ISBN 10
- 0415108314
- ISBN 13
- 9780415108317
- Item weight
- 29 ounces
- Dimensions
- 7x1x10
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information.
The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections:
* Introduction: General sources for information
* Applications of total quality management
* Focus on specific aspects of quality management
* Quality in the future
* Resource materials
The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.
"Synopsis" may belong to another edition of this title.
About the Author
Christine Avery is Business Reference Librarian and Diane Zabel is Social Science Reference Librarian, both at the Pennsylvania State University, University Park.
"About the title" may belong to another edition of this title.
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