Quality Management for Organizational Excellence : Introduction to Total Quality
Davis, Stanley, Goetsch, David L.
Language: English
Published by Pearson Education, Limited, 2005
- Hardcover
- Used
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
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Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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- Title
- Quality Management for Organizational Excellence : Introduction to Total Quality
- Author
- Davis, Stanley, Goetsch, David L.
- Publisher
- Pearson Education, Limited
- Publication year
- 2005
- Condition
- Very Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0131189298
- ISBN 13
- 9780131189294
- Edition
- 5 Edition.
- Item weight
- 3.276 pounds
- Dimensions
- N/A
For courses in Quality Management, Total Quality Management, Quality Engineering, Quality Technology, and Process Improvement.
Appropriate for both management and technology students, Quality Management, Fifth Edition is a comprehensive text that helps readers learn how businesses can achieve consistent peak performance, continual improvement, and maximum competitiveness. Topics cover all aspects of total quality management such as training, ethics, JIT, SPC, benchmarking, QFP, and Six Sigma. Sophisticated coverage makes this text ideal for college level courses and cases and activities bring real-world application to chapter concepts. This new edition features many up-dates such as: more coverage of international quality management practices, a new section on competitive strategy, increased coverage of corporate social responsibility, a new section on emerging issues in supply-chain management, and new sections on customer satisfaction and retention.
"Synopsis" may belong to another edition of this title.
From the Back Cover
Quality Management: Introduction to Total Quality Management for Production, Processing, and Services provides comprehensive coverage of the information students and practitioners need in order to be well-informed managers, technologists, engineers, supervisors, and employees in today's quality-oriented workplace. Customers demand quality and affordability in the products and services they need. Their demands, coupled with the globalization phenomenon, have made today's marketplace intensely competitive. Consequently, in order to survive and prosper in this environment, organizations must continually improve the quality of their products, services, processes, and people. All of the fundamental quality concepts are covered at length. In addition, special attention is given to the following critical topics:
- Leadership and change
- Strategic planning and execution of strategic plans
- Quality, productivity, and competitiveness
- Establishing a quality culture
- Customer satisfaction and retention
- Employee involvement and empowerment
- Teamwork and team-building
- Eliminating office politics, negativity, and territorial behavior
- Conflict management and resolution
- Quality tools
- Continuous improvement
- Benchmarkin
- Just-in-Time (JIT)
- Statistical Process Control (SPC)
- Quality Function Deployment (QFD)
- Six Sigma Quality
- Lessons from distinguished leaders
"About the title" may belong to another edition of this title.
Better World Books
Mishawaka, IN, U.S.A.
AbeBooks seller since August 3, 2006
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Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.…
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