Quality Management for Organizational Excellence: Introduction to Total Quality

Goetsch, David L.; Davis, Stanley B.

ISBN 10: 0135019672 / ISBN 13: 9780135019672

Published by Prentice Hall, 2009

About this Item

May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 3.3. Seller Inventory # G0135019672I4N00

Bibliographic Details

Title: Quality Management for Organizational ...

Publisher: Prentice Hall

Publication Date: 2009

Binding: Hardcover

Condition: Very Good

Dust Jacket Condition: No Jacket

About this title

Synopsis:

Unusual book

From the Back Cover:

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services provides comprehensive coverage of the information students and practitioners need in order to be well-informed managers, technologists, engineers, supervisors, and employees in today's quality-oriented workplace. Customers demand quality and affordability in the products and services they need. Their demands, coupled with the globalization phenomenon, have made today's marketplace intensely competitive. Consequently, in order to survive and prosper in this environment, organizations must continually improve the quality of their products, services, processes, and people. All of the fundamental quality concepts are covered at length. In addition, special attention is given to the following critical topics:

• Leadership and change
• Strategic planning and execution of strategic plans
• Quality, productivity, and competitiveness
• Establishing a quality culture
• Customer satisfaction and retention
• Employee involvement and empowerment
• Teamwork and team-building
• Eliminating office politics, negativity, and territorial behavior
• Conflict management and resolution
• Quality tools
• Continuous improvement
• Benchmarkin
• Just-in-Time (JIT)
• Statistical Process Control (SPC)
• Quality Function Deployment (QFD)
• Six Sigma Quality
• Lessons from distinguished leaders