Quality Management: Introduction to Total Quality Management for Production, Processing, and Services provides comprehensive coverage of the information students and practitioners need in order to be well-informed managers, technologists, engineers, supervisors, and employees in today's quality-oriented workplace. Customers demand quality and affordability in the products and services they need. Their demands, coupled with the globalization phenomenon, have made today's marketplace intensely competitive. Consequently, in order to survive and prosper in this environment, organizations must continually improve the quality of their products, services, processes, and people. All of the fundamental quality concepts are covered at length. In addition, special attention is given to the following critical topics:

Leadership and change
Strategic planning and execution of strategic plans
Quality, productivity, and competitiveness
Establishing a quality culture
Customer satisfaction and retention
Employee involvement and empowerment
Teamwork and team-building
Eliminating office politics, negativity, and territorial behavior
Conflict management and resolution
Quality tools
Continuous improvement
Benchmarkin
Just-in-Time (JIT)
Statistical Process Control (SPC)
Quality Function Deployment (QFD)
Six Sigma Quality
Lessons from distinguished leaders

"About this title" may belong to another edition of this title.

Store Description

Hawking Books is dedicated to providing each customer with the highest standard of customer service.

Visit Seller's Storefront

Seller's business information

Murrmoz LLC
PO Box 839, Edgewood, TX, 75117, U.S.A.

Terms of Sale:

We guarantee the condition of every book as it's described on the Abebooks web
sites. If you're dissatisfied with your purchase (Incorrect Book/Not as
Described/Damaged) or if the order hasn't arrived, you're eligible for a refund
within 30 days of the estimated delivery date. If you've changed your mind about
a book that you've ordered, please use the Ask bookseller a question link to
contact us and we'll respond within 2 business days.

Shipping Terms:

We package all our items in secure new packaging and we always ship within 48 hours.

Payment Methods
accepted by seller

Add to Wants

Items related to Quality Management for Organizational Excellence: Introducti...

Quality Management for Organizational Excellence: Introduction to

David L. Goetsch; Stanley B. Davis

Used - Hardcover

Seller's business information