Quality Management for Organizational Excellence
David L. Goetsch; Stanley B. Davis
Language: English
Published by Pearson College Div, 2009
- Softcover
- Used
Seller: Hamelyn, Madrid, M, SpainHamelyn
AbeBooks seller since July 18, 2022
Condition: Used - Very good
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Add to basketItem description from seller
: Este libro presenta una visión directa y práctica de la aplicación de las teorías y principios de la calidad total en el mundo real. Cubre todos los aspectos de la calidad total, incluyendo varios que reciben poca o ninguna atención en otros libros sobre el tema. Ayuda a los profesionales a comprender que, para competir en el ámbito global, las empresas deben alcanzar un rendimiento máximo constante, una mejora continua y una competitividad máxima. Esta sexta edición ha sido actualizada para incluir la cobertura de Lean y Lean Six Sigma. EAN: 9780135019672 Tipo: Libros Categoría: Negocios y Economía Título: Quality Management for Organizational Excellence Autor: David L. Goetsch| Stanley B. Davis Editorial: Pearson College Div Idioma: en Páginas: 634 Formato: tapa dura Año de publicación: 2009.
Seller Inventory # Happ-2024-06-21-2a77f78a
- Title
- Quality Management for Organizational Excellence
- Author
- David L. Goetsch; Stanley B. Davis
- Publisher
- Pearson College Div
- Publication year
- 2009
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0135019672
- ISBN 13
- 9780135019672
"Synopsis" may belong to another edition of this title.
From the Back Cover
Quality Management: Introduction to Total Quality Management for Production, Processing, and Services provides comprehensive coverage of the information students and practitioners need in order to be well-informed managers, technologists, engineers, supervisors, and employees in today's quality-oriented workplace. Customers demand quality and affordability in the products and services they need. Their demands, coupled with the globalization phenomenon, have made today's marketplace intensely competitive. Consequently, in order to survive and prosper in this environment, organizations must continually improve the quality of their products, services, processes, and people. All of the fundamental quality concepts are covered at length. In addition, special attention is given to the following critical topics:
- Leadership and change
- Strategic planning and execution of strategic plans
- Quality, productivity, and competitiveness
- Establishing a quality culture
- Customer satisfaction and retention
- Employee involvement and empowerment
- Teamwork and team-building
- Eliminating office politics, negativity, and territorial behavior
- Conflict management and resolution
- Quality tools
- Continuous improvement
- Benchmarkin
- Just-in-Time (JIT)
- Statistical Process Control (SPC)
- Quality Function Deployment (QFD)
- Six Sigma Quality
- Lessons from distinguished leaders
"About the title" may belong to another edition of this title.
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