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Bibliographic Details

Title: Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (3rd Edition)
Publisher: Prentice Hall
Publication Date: 2000
Language: English
ISBN 10: 0130116386
ISBN 13: 9780130116383
Binding: Hardcover
Edition: 3rd Edition
Condition: Bon

About this title

Synopsis

For an undergraduate course in Quality Management offered by management, industrial technology, manufacturing, and business departments.

This easy-to-use text gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps students understand both the “big picture” behind TQM as well as its individual elements, and readily applies theories and principles to the real world today.

From the Back Cover

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services provides comprehensive coverage of the information students and practitioners need in order to be well-informed managers, technologists, engineers, supervisors, and employees in today's quality-oriented workplace. Customers demand quality and affordability in the products and services they need. Their demands, coupled with the globalization phenomenon, have made today's marketplace intensely competitive. Consequently, in order to survive and prosper in this environment, organizations must continually improve the quality of their products, services, processes, and people. All of the fundamental quality concepts are covered at length. In addition, special attention is given to the following critical topics:

Leadership and change
Strategic planning and execution of strategic plans
Quality, productivity, and competitiveness
Establishing a quality culture
Customer satisfaction and retention
Employee involvement and empowerment
Teamwork and team-building
Eliminating office politics, negativity, and territorial behavior
Conflict management and resolution
Quality tools
Continuous improvement
Benchmarkin
Just-in-Time (JIT)
Statistical Process Control (SPC)
Quality Function Deployment (QFD)
Six Sigma Quality
Lessons from distinguished leaders

"About this title" may belong to another edition of this title.

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English below. Ammareal est une librairie professionnelle sp�cialis�e dans le livre d?occasion. Nous exp�dions partout dans le monde. Nous avons plus de 250 000 ouvrages en stock dont un grand nombre de livres techniques et acad�miques. Nous reversons jusqu?� 15% du prix de vente de chaque livre � des organisations caritatives, des biblioth�ques et des associations luttant contre l?illettrisme. Ce que nous ne vendons pas nous le donnons, ce que nous ne donnons pas nous le recyclons. Ammareal is a professional bookseller speciliazed in used books. We ship worldwide. We have more than 250 000 books in stock, including a large number of technical and university-level books. We give back up to 15% of the price of each book to charities, libraries and organizations fighting in favor of literacy. What we do not sell, we give, what we do not give we recycle.

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