Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (3rd Edition)
Language: English
Published by Prentice Hall, 2000
- Hardcover
- Used
Seller: Ammareal, Morangis, FranceAmmareal
AbeBooks seller since August 29, 2016
Condition: Used - Near fine
Current price: £ 4.91
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Edition 2000. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Edition 2000. Ammareal gives back up to 15% of this item's net price to charity organizations.
Seller Inventory # G-118-498
- Title
- Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (3rd Edition)
- Author
- David L. Goetsch, Stanley B. David et Stanley B. Davis
- Publisher
- Prentice Hall
- Publication year
- 2000
- Condition
- Bon
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0130116386
- ISBN 13
- 9780130116383
- Edition
- 3rd Edition
For an undergraduate course in Quality Management offered by management, industrial technology, manufacturing, and business departments.
This easy-to-use text gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps students understand both the “big picture” behind TQM as well as its individual elements, and readily applies theories and principles to the real world today.
"Synopsis" may belong to another edition of this title.
From the Back Cover
Quality Management: Introduction to Total Quality Management for Production, Processing, and Services provides comprehensive coverage of the information students and practitioners need in order to be well-informed managers, technologists, engineers, supervisors, and employees in today's quality-oriented workplace. Customers demand quality and affordability in the products and services they need. Their demands, coupled with the globalization phenomenon, have made today's marketplace intensely competitive. Consequently, in order to survive and prosper in this environment, organizations must continually improve the quality of their products, services, processes, and people. All of the fundamental quality concepts are covered at length. In addition, special attention is given to the following critical topics:
- Leadership and change
- Strategic planning and execution of strategic plans
- Quality, productivity, and competitiveness
- Establishing a quality culture
- Customer satisfaction and retention
- Employee involvement and empowerment
- Teamwork and team-building
- Eliminating office politics, negativity, and territorial behavior
- Conflict management and resolution
- Quality tools
- Continuous improvement
- Benchmarkin
- Just-in-Time (JIT)
- Statistical Process Control (SPC)
- Quality Function Deployment (QFD)
- Six Sigma Quality
- Lessons from distinguished leaders
"About the title" may belong to another edition of this title.
Shipping rates from France to U.S.A.
| Item | 5 to 18 business days | 5 to 7 business days |
|---|---|---|
| First item | £ 14.16 | £ 17.60 |
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English below. Ammareal est une librairie professionnelle spécialisée dans le livre d’occasion. Nous expédions partout dans le monde. Nous avons plus de 250 000 ouvrages en stock dont un grand nombre de livres techniques et académiques. Nous reversons jusqu’à 15% du prix de vente de chaque livre à des organisations caritatives, des bibliothèques et des associations luttant contre l’illettrisme. Ce que nous ne vendons pas nous le donnons, ce que nous ne donnons pas nous le recyclons. Ammareal is a professional bookseller speciliazed in used books. We ship worldwide. We have more than 250 000 books in stock, including a large number of technical and university-level books. We give back up to 15% of the price of each book to charities, libraries and organizations fighting in favor of literacy. What we do not sell, we give, what we do not give we recycle.…
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Livres d'occasion techniques et grand public en français et anglaisSeller's business information
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Ammareal is a professional bookseller speciliazed in used books. We ship worldwide. We have more than 250 000 books in stock, including a large number of technical and university-level books. We give back up to 15% of the price of each book to charities, libraries and organizations fighting in favor of literacy. What we do not sell, we give, what we do not give we recycle.
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