Quality Management: Introduction to Total Quality Management for Production, Processing, and Services

Goetsch, David L.

ISBN 10: 0131189298 / ISBN 13: 9780131189294

Published by Pearson College Div, 2006

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00070731676

Synopsis:

For courses in Quality Management, Total Quality Management, Quality Engineering, Quality Technology, and Process Improvement.

Appropriate for both management and technology students, Quality Management, Fifth Edition is a comprehensive text that helps readers learn how businesses can achieve consistent peak performance, continual improvement, and maximum competitiveness. Topics cover all aspects of total quality management such as training, ethics, JIT, SPC, benchmarking, QFP, and Six Sigma. Sophisticated coverage makes this text ideal for college level courses and cases and activities bring real-world application to chapter concepts. This new edition features many up-dates such as: more coverage of international quality management practices, a new section on competitive strategy, increased coverage of corporate social responsibility, a new section on emerging issues in supply-chain management, and new sections on customer satisfaction and retention.

From the Back Cover:

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services provides comprehensive coverage of the information students and practitioners need in order to be well-informed managers, technologists, engineers, supervisors, and employees in today's quality-oriented workplace. Customers demand quality and affordability in the products and services they need. Their demands, coupled with the globalization phenomenon, have made today's marketplace intensely competitive. Consequently, in order to survive and prosper in this environment, organizations must continually improve the quality of their products, services, processes, and people. All of the fundamental quality concepts are covered at length. In addition, special attention is given to the following critical topics:

• Leadership and change
• Strategic planning and execution of strategic plans
• Quality, productivity, and competitiveness
• Establishing a quality culture
• Customer satisfaction and retention
• Employee involvement and empowerment
• Teamwork and team-building
• Eliminating office politics, negativity, and territorial behavior
• Conflict management and resolution
• Quality tools
• Continuous improvement
• Benchmarkin
• Just-in-Time (JIT)
• Statistical Process Control (SPC)
• Quality Function Deployment (QFD)
• Six Sigma Quality
• Lessons from distinguished leaders

Bibliographic Details

Title: Quality Management: Introduction to Total ...
Publisher: Pearson College Div
Publication Date: 2006
Binding: Hardcover
Condition: Good
Edition: 5th or later Edition