Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (3rd Edition)

Goetsch, David L.; David, Stanley B.; Davis, Stanley B.

ISBN 10: 0130116386 / ISBN 13: 9780130116383

Published by Prentice Hall, 1999

About this Item

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Bibliographic Details

• Title: Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (3rd Edition)
• Publisher: Prentice Hall
• Publication Date: 1999
• Language: English
• ISBN 10: 0130116386
• ISBN 13: 9780130116383
• Binding: Hardcover
• Edition: 3rd Edition
• Condition: Good

About this title

Synopsis

For an undergraduate course in Quality Management offered by management, industrial technology, manufacturing, and business departments.

This easy-to-use text gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps students understand both the “big picture” behind TQM as well as its individual elements, and readily applies theories and principles to the real world today.

From the Back Cover

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services provides comprehensive coverage of the information students and practitioners need in order to be well-informed managers, technologists, engineers, supervisors, and employees in today's quality-oriented workplace. Customers demand quality and affordability in the products and services they need. Their demands, coupled with the globalization phenomenon, have made today's marketplace intensely competitive. Consequently, in order to survive and prosper in this environment, organizations must continually improve the quality of their products, services, processes, and people. All of the fundamental quality concepts are covered at length. In addition, special attention is given to the following critical topics:

• Leadership and change
• Strategic planning and execution of strategic plans
• Quality, productivity, and competitiveness
• Establishing a quality culture
• Customer satisfaction and retention
• Employee involvement and empowerment
• Teamwork and team-building
• Eliminating office politics, negativity, and territorial behavior
• Conflict management and resolution
• Quality tools
• Continuous improvement
• Benchmarkin
• Just-in-Time (JIT)
• Statistical Process Control (SPC)
• Quality Function Deployment (QFD)
• Six Sigma Quality
• Lessons from distinguished leaders