Quality Management : Creating and Sustaining Organizational Effectiveness
Summers, Donna C.
ISBN 10: 0132626438 ISBN 13: 9780132626439
Published by Pearson Education, Limited, 2004
Used
Hardcover
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Better World Books: West, Reno, NV, U.S.A.
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About this Item
Description:
Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 2216576-75
Synopsis:
Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance.
This text explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.
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Bibliographic Details
Title: Quality Management : Creating and Sustaining...
Publisher: Pearson Education, Limited
Publication Date: 2004
Binding: Hardcover
Condition: Very Good