The Quality Improvement Handbook

Fysh, Stephanie L.; Bauer, John E.; Duffy, Grace L.

ISBN 10: 0873895290 / ISBN 13: 9780873895293

Published by Asq Pr, 2002

Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0873895290I3N00

Synopsis:

This introduction to the concepts and theories of quality improvement stresses basic principles, teamwork, and continuous improvement. Chapters cover: quality terms, concepts, and principles; quality benefits, philosophies, and models; team structure and function; continuous improvement concepts and tools; and customer-supplier relations. Written according to the ASQ Certified Quality Improvement Associate (CQIA) Body of Knowledge, the book can serve as a study guide for those preparing for the CQJA exam. A supplemental booklet includes sample test questions, answers, and cross-references. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Synopsis: Organizational improvement is no longer a function of just management, and no longer only relevant in manufacturing industries. Truly world-class organizations implement improvement practices into every facet of the organization, involving every level of employee. The authors of The Quality Improvement Handbook, believe that for an organization to be successful, each employee must understand and utilize basic quality principles in their daily activities. The Quality Improvement Handbook provides a very thorough introduction to the fundamental concepts and theories of quality improvement intended to both teach the quality beginner and refresh the experienced professional. The book was written with the belief that knowledge of quality basics, teamwork, and continuous improvement are essential tenets of any successful career. The three editors of this collaborative handbook have over 100 years experience in the field of organizational improvement. While no single preparation tool can guarantee success on the ASQ Certified Quality Improvement Associate (CQIA) exam, this book can be an excellent study guide for anyone preparing for the exam.

Bibliographic Details

Title: The Quality Improvement Handbook
Publisher: Asq Pr
Publication Date: 2002
Binding: Hardcover
Condition: Good
Dust Jacket Condition: No Jacket