Quality of Experience Engineering for Customer Added Value Services
Language: English
Published by John Wiley & Sons, 2014
- Hardcover
- New
Seller: Books Puddle, New York, NY, U.S.A.Books Puddle
AbeBooks seller since November 22, 2018
Condition: New
£ 178.83
Quantity: 3 available
Add to basketItem description from seller
pp. 256.
Seller Inventory # 2697774713
- Title
- Quality of Experience Engineering for Customer Added Value Services
- Publisher
- John Wiley & Sons
- Publication year
- 2014
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1848216726
- ISBN 13
- 9781848216723
The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications.
In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.
"Synopsis" may belong to another edition of this title.
About the Author
Abdelhamid MELLOUK [IEEE Senior Member] is a full professor at University of Paris-Est (UPEC), Networks & Telecommunications (N&T), Department and LiSSi Laboratory, France. He graduated in computer network engineering from the Computer Science High Eng. School, University of Paris Sud XI Orsay, received his Ph.D. in informatics from the same university, and a Doctorate of Sciences (Habilitation) diploma from UPEC. Founder of the Network Control Research activity with extensive international academic and industrial collaborations, his general area of research is in adaptive real-time control for high-speed new generation dynamic wired/wireless networking in order to maintain acceptable quality of service/experience for added value services. He is an active member of the IEEE Communications Society and held several offices including leadership positions in IEEE Communications Society Technical Committees (Chair of The Technical Committee on Communications Software, Leader Officer of The Technical Committee on Switching and Routing). He has published/coordinated five books and several refereed international publications in journals, conferences, and books, in addition to numerous keynotes and plenary talks in flagship venues. He serves on the Editorial Boards or as Associate Editor for book publisher, several journals, and he is chairing or has chaired (or co-chaired) some of the top international conferences and symposia (including IEEE ICC and IEEE GlobeCom).
Antonio CUADRA-SANCHEZ is Telecommunication Engineer (MSc) from the University of Cantabria (Spain) and also holds a master degree in Computer and communications from the University Autonoma of Madrid (Spain). He works as a research project manager and technology advisor for QoS and QoE in Indra. He has taught different courses of signaling protocols and networks (SS7, GSM, GPRS, UMTS, IMS and IPTV) in Telefonica R&D, Telefonica Spain and Americas. He has also published over 70 articles as much for the European organisms of regulation as for Telefonica Group, workshops and scientific and regulation book chapters, and has participated in lectures for different national and international conferences, including TeleManagement Forum, ETSI and IEEE. He currently leads the IPNQSIS / PRINCE Celtic project and Celtic NOTTS project.
"About the title" may belong to another edition of this title.
Books Puddle
New York, NY, U.S.A.
AbeBooks seller since November 22, 2018
Shipping rates within U.S.A.
| Item | 12 to 19 business days | 12 to 14 business days |
|---|---|---|
| First item | £ 2.94 | £ 5.16 |
Payment methods
Store description
I mainly carry imported books from South East Asia / South Asia for readers of all Age Groups.
Specialty
South Asian and South East Asian Culture, Religion, Art etcSeller's business information
PLETOS INC
6931 51st Avenue, WOODSIDE
Woodside, NY U.S.A. 11377
Terms of sale
We accept return for those books which are received damamged. Though we take appropriate care in packaing to avoid such situation.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Books Puddle, New York, New York, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.