Quality Customer Service: Third Edition (A Fifty Minute Series Book)
Language: English
Published by Crisp Publications, 2001
- Softcover
- Used
Seller: RiLaoghaire, Knoxville, TN, U.S.A.RiLaoghaire
AbeBooks seller since May 19, 2004
Condition: Used - Good
£ 1.54
Quantity: 1 available
Add to basketItem description from seller
Third edition; minimal shelf wear to cover; ". a positive guide to superior service. material designed to make sure that all points of customer contact happen in the best way possible.". First listed 9/14/07.
Seller Inventory # 12200
- Title
- Quality Customer Service: Third Edition (A Fifty Minute Series Book)
- Author
- William B. Martin
- Publisher
- Crisp Publications
- Publication year
- 2001
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1560522038
- ISBN 13
- 9781560522034
- Edition
- 3rd Edition
- Seller catalogs
- Business
"Synopsis" may belong to another edition of this title.
Shipping rates within U.S.A.
| Item | 6 to 10 business days | 3 to 6 business days |
|---|---|---|
| First item | £ 3.66 | £ 15.24 |
Payment methods
- Paypal
Store description
We are small, but we mean to be big! We make every effort to ship your book the day after you order it. (Sundays not included) This is a family run business and we realize that it is a must to give our customers the advertised product at a competitive price. Any problem will be handled by us, the owners! We want our customers to choose us again and again.
Specialty
Inspirational fiction, Theological books, Textbooks, non-fiction, Children's books, how-to books, Educational books, Health and physical education, Rare and out of print books, Important historical worksSeller's business information
RiLaoghaire
TN, U.S.A.
Terms of sale
All prices do not include shipping. We accept credit cards through your Abebooks account. You can also email us about using PayPal if you wish. We do have a PayPal account. Your 100% satisfaction is guaranteed, or you can return your item for a full refund. I am Larry Ogle. 3113 Deer Lake Drive, Knoxville, TN, USA. 314314@mailstation.com 865-659-5412
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If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
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If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
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We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to RiLaoghaire, Knoxville, Tennessee, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
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