The Qualco Story L A Study in the Progression of a Metalforming Company's Development of a Quality System Based on The Malcolm Baldrige National Quality Award Criteria

Dudziak, James, Gordon Hay, Debora Humphreys, James Maltbie, and Bert Scali

Published by Precision Metalforming Association, Richmond Heights, OH, 1995

About this Item

"Our story covers the development of a quality management system in a small, family-owned metal stamping plant serving the automobile industry. While facts are disguised, the story is very much based on the true experience of the Committee members. The story begins with a crisis, and goes through four years of development and growth, using the Baldrige as the framework for implementation. Failures as well as successes are discussed as the company, Qualco, moves through learning just who their customers are and what their customers expect; clarifying roles and responsibilities; and redesigning systems, structures, and processes." This book has 190 pages.

Seller Inventory # 046461

Bibliographic Details

• Title: The Qualco Story L A Study in the Progression of a Metalforming Company's Development of a Quality System Based on The Malcolm Baldrige National Quality Award Criteria
• Publisher: Precision Metalforming Association, Richmond Heights, OH
• Publication Date: 1995
• Binding: Trade Paperback
• Edition: Not Given
• Condition: Fine
• Seller catalogs:
  • Management
  • Business