Public Serves Delivery Reform and Customer Satisfaction in Ethiopia

Language: English

Published by LAP LAMBERT Academic Publishing Nov 2011, 2011

3846549479 / 9783846549476

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This item is printed on demand - Print on Demand Titel. Neuware -The central focus of this work is identifying and analyzing the factors that determine the success and failures of public service delivery in relation to customer satisfaction. Currently civil service reform program is undergoing in Ethiopia. The main element of the reform program is delivering efficient and effective service to the public. In this regard there are some public institutions that are successful in satisfying their customers by implementing the reform program. On the contrary there are others still not successful. Therefore the major public service delivery factors that were suggested by different researchers and scholars are tested using case study method in this work. Two public organizations are selected i.e. one from the category of successful once and the other from those who are not successful based on the previous researches and preliminary assessments. By designing the conceptual framework, the public service delivery success factors are identified scientifically. In addition different approaches and methods of public service delivery reforms are analysed.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 92 pp. Englisch.…

Seller Inventory # 9783846549476

Title
Public Serves Delivery Reform and Customer Satisfaction in Ethiopia
Author
Desta Tesfaw Mebratu
Publisher
LAP LAMBERT Academic Publishing Nov 2011
Publication year
2011
Condition
Neu
Binding
Taschenbuch
Language
English
ISBN 10
3846549479
ISBN 13
9783846549476
Item weight
155 grams
Dimensions
220x150x6 mm

buchversandmimpf2000

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