- Hardcover
- Used
Seller: SZ Global, Toronto, ON, CanadaSZ Global
AbeBooks seller since October 3, 2025
Condition: Used
£ 47.09
Quantity: 1 available
Add to basketItem description from seller
Lisa Tucker captures the hidden heart of the modern family. In her widely acclaimed novels, she has established her unique gift for depicting the bewildering nature of love, the poignant quest to belong, and the deep desire for a place to call home.Now from the bestselling author of The Cure for Modern Life and Once Upon a Day comes a riveting story of suspense about a literature professor whose carefully constructed life is shattered after the death of her twin brother and the unraveling of the secret world they shared.On a March afternoon, while Lila Cole is working in her quiet office, her twin brother Billy points an unloaded rifle out of a hotel window, closing down a city block. 'Suicide by police' was obviously Billy's intended result, but the aftermath of his death brings shock after shock for Lila when she discovers that her brilliant but troubled twin -- the person she revered and was closer to than anyone in the world -- was not only estranged from his wife, but also charged with endangering the life of his middle child and namesake, eight-year-old William.As Lila struggles to figure out what was truth and what was fiction in her brother's complicated past, her job, her marriage, and even her sanity will be put at risk. And when the hidden meaning behind Billy's stories comes to light, she will have to act before Billy's children are destroyed by the same heartbreaking reality that shattered her protector and twin more than twenty years ago.A love song to the redemptive power ofbooks and stories, The Promised World is a mesmerizing tale of intimacy, betrayal, and lost innocence that will haunt readers long after they have turned the final page.…
Seller Inventory # 9781416575382
- Title
- The Promised World: A Novel
- Author
- Lisa Tucker
- Publisher
- Atria
- Publication year
- 2009
- Condition
- Collectible-Very Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1416575383
- ISBN 13
- 9781416575382
From the bestselling author of The Cure for Modern Life and Once Upon a Day comes a riveting novel of suspense about a literature professor whose carefully constructed life is shattered after the death of her twin brother and the unraveling of the secret world they shared.
On a March afternoon, while Lila Cole is working in her quiet office, her twin brother Billy points an unloaded rifle out of a hotel window across from an elementary school, closing down a city block. “Suicide by police” was obviously Billy’s intended result, but the aftermath of his death brings shock after shock for Lila when she discovers that her twin— the person she thought she was closer to than anyone in the world—was not only estranged from his wife, but also charged with endangering the life of his middle child and namesake, eightyear- old William. Lila’s quest for answers puts her job, her marriage, and even her sanity at risk as she begins to learn the horrible truth about her family. When Billy’s children are in danger of repeating the twins’ tragic past, all of the characters will have to confront their own complicity and recognize the deep guilt that always tortured Billy even as he spun a beautiful dream of the future from the stories he loved—a classic American myth of redemption and second chances. Compulsively readable and empathetically written in Tucker’s artful prose, The Promised World is an epic tale of intimacy, betrayal, and lost innocence that will haunt readers long after they turn the final page.
"Synopsis" may belong to another edition of this title.
Excerpt. © Reprinted by permission. All rights reserved.
The Promised World
A NovelBy Lisa TuckerAtria
Copyright © 2009 Lisa TuckerAll right reserved.
ISBN: 9781416575382
CHAPTER ONE
While millions of people watched her brother die, Lila sat in her quiet office at the university, working on a paper about Herman Melville's later years. Someone else might have found it ironic that, on that very afternoon, she'd been thinking about Melville's son, who shot himself. Lila herself didn't make the connection until much later, and by then, she was so lost she could only see it as an obvious sign that she should have known, that she'd failed Billy when he needed her most.
Though Billy didn't shoot himself, his death was considered a suicide. Patrick, Lila's husband, had to explain it to her twice before she realized what he was saying. Her mind was working so slowly, but she finally understood that "suicide by police" happened enough that it had its own label. Billy had holed himself up inside a Center City Philadelphia hotel with a rifle, unloaded but aimed at an elementary school, so a SWAT team would have to do what he couldn't or wouldn't do to himself. As far as Lila knew, Billy had never owned a gun, but she hadn't talked to her twin much in the last two years, since he'd moved with his family to central Pennsylvania. Still, everyone knew Lila was a twin, because she talked about her brother constantly. And many of those people were probably watching as Lila's brother closed down an entire city block and sent parents and teachers and children into a terrified panic. As one of the fathers told the reporters, after the threat had been "nullified": "Of course parents are afraid of violence these days. Seems like every week, there's another nut job with an ax to grind."
Her beautiful, sensitive brother Billy -- the most intelligent person she'd ever known, who taught her to climb trees and read her stories when she couldn't sleep and told her flowers were the only proof we needed that God loved us -- reduced to a nut job. She wanted to scream at this father, this stranger, but the only sound she could make was a muffled cry.
Patrick hadn't wanted Lila to watch the eleven o'clock news, but she had insisted. They both knew this would still be the top story, though the city undoubtedly had murders and rapes and robberies to report that day. The elementary school was an upscale, private place, where lawyers and executives and professors like Lila dropped their children off on the way to work. Except Lila didn't have any children because, though she and Patrick were in their mid-thirties now and had been married for more than a decade, she kept begging him to wait just a little longer to start their family. What she was waiting for, Lila could never explain. She honestly didn't know.
Her brother certainly hadn't waited. When Billy showed up at her college graduation, Lila hadn't seen him in almost a year and she was giddy with the thrill of reunion. He said he was there to give her a present and handed her a large, brown box with nothing on it except a cluster of FRAGILE stickers. He told her to open it later, in her room. She thought it might be pot, since Billy always had pot, no matter how poor he was. They were both poor then (because they'd refused to take any of their stepfather's money), but Lila had gotten a full scholarship to a prestigious school while Billy had embarked on his adventure to see America, funded by a string of jobs he hated.
She took the box to the room that she was being kicked out of the next day. The dorms were already closed -- classes had ended weeks ago -- but Lila had gotten special permission to remain until her summer camp teaching job began. Every year it was like that: piecing together a place to stay by begging favors from people who liked Lila and sympathized with her circumstances. Her parents were dead (Billy had forged the death certificates way back, when Lila first started applying for college) and her only relative, a brother, was traveling full-time for his company. "That's true, too," Billy had said. "I'm going to be traveling for my own company -- and to avoid the company of the undead."
Lila opened the box. On top, she found a baggie with three perfectly rolled joints and a note that said, "Do this in memory of me." Below that, a copy of Highlights for Children magazine, which Billy had probably ripped off from a doctor's office. On page twelve, at the top of the cartoon, he'd written "Billy = Gallant, Lila = Goofus." It was an old joke between them: Lila, the rule follower, had always been Gallant, and Billy, the rebel, Goofus. But in this particular comic strip, Gallant had brought a present to someone and Goofus was empty-handed.
Touché, bro, Lila thought, and smiled.
Finally, underneath an insane number of foam peanuts was a large shoe box, which he'd made into a diorama. It was so intricate, worthy of any grade school prize, except Lila and Billy had never made dioramas in grade school, not that she could remember anyway. Her memories of her childhood were so fragmented that she sometimes felt those years had disappeared from her mind even as she'd lived them. Of course, she could always ask Billy what really happened. He remembered everything.
Inside the shoe box, there were two houses made of broken Popsicle sticks in front of a multicolored landscape, complete with purple clouds and a blue sky and a pink and yellow sun. The houses had tiny toothpick mailboxes to identify them: the one on the left was Lila's, the one on the right, Billy's. In Lila's house, a clay man and woman stood watch over a clay baby inside a lumpy clay crib. In Billy's house, a clay man and woman were sitting on the floor, smoking an obscenely large joint, but a clay baby was asleep in another room, on a mattress. Billy's house was dirtier, with straw floors and very little furniture, but it was still a house and, most important, it was still next door to Lila's. They'd always planned on living next to each other when they were grown. Of course whoever Billy married would love Lila and whoever Lila married would love Billy. How could it be any other way?
Lila knew something was wrong when she saw the note Billy had attached to the bottom of the diorama: "Don't worry, I haven't lost the plot. This won't change anything." She knew what the first sentence meant since Billy had been saying this for years, but the second one was too cryptic to understand. Stranger still was how short the note was. Billy had been writing long letters from the time he could hold a crayon. He was a born writer. He'd already written dozens of stories when they were kids and he was planning to start his novel on the road trip. Lila liked to imagine him writing in seedy hotels while she learned how to interpret novels in her English courses.
She found out what he was telling her only a few days later, when he called to invite her to his wedding. He'd gotten a woman pregnant. Her name was Ashley and she was twenty-nine -- eight years older than Lila and Billy. She was a waitress in a bar in Los Lunas, New Mexico. She didn't write novels or read them, but she claimed to think it was "cool" that Billy did. "He's got himself a real imagination, that boy," Ashley said, and laughed. She and Lila were sitting on barstools, waiting to drive to the justice of the peace with Billy and one of Ashley's friends. Lila tried not to hate her for that laugh, but from that point on, she couldn't help thinking of her as Trashley, though she never shared that fact with anyone, not even Patrick.
Fifteen years later, she'd forgotten about the diorama -- until that night, watching Billy die on television. Then it came back to her, and she felt tears spring to her eyes because she didn't even know where it was. She told Patrick that she was going to the storage space in the basement of their building to find Billy's diorama first thing tomorrow. He gripped her hand more tightly. No doubt he thought she was in shock. Maybe she was.
The news reporter had started by announcing that the gunman, William "Billy" Cole, was in the middle of being divorced by his wife, Ashley. Patrick hadn't shared this fact with her, maybe because he didn't know it, as he'd only heard about Billy's death on the radio driving home, or maybe because he'd intuited it would upset her more. It stunned Lila, but it was the end of the broadcast that made her feel like her throat was closing up and it was becoming difficult to breathe. "Cole was thought to be depressed from the divorce and from his recent loss of visitation with his children after his wife's allegation that he'd abused their middle child, an eight-year-old boy whose name is being withheld. Earlier in the week, the district attorney had decided to bring charges against Cole for several counts of child endangerment. A warrant for his arrest had been expected today."
While Lila watched, Patrick held her tight, trying to quiet her shaking, but when she shouted an obscenity at a close-up of Trashley, he looked very surprised, and Lila heard herself barking out a hysterical laugh. It was true she never cursed and certainly never shouted. The walls of their apartment were so thin they could hear the old lady next door coughing. Normally Lila worried about this, but now she longed to hear screaming or sirens or even the room exploding: something, anything, to match the turmoil inside her mind. She repeated the obscenity she'd used, louder than before, adding, "And I don't care who hears me!"
She stormed into their bedroom, slammed the door, and collapsed to her knees. The sound that came from her was less a cry than a wail, too airless for anyone to recognize the sentences she kept moaning over and over. "It isn't real, Lila. It can't be real unless you decide that it is."
How many times had Billy said this to her? Fifty? A hundred? How could she have forgotten?
She desperately wanted to believe this, but she couldn't remember ever making any decisions about what was real and what wasn't. Billy was the one who'd told her the nightmares weren't real, the one who knew what had really happened in their past. It was Billy, too, who'd convinced her that their future would be beautiful with second chances, and then described that future so vividly it became more real to Lila than her sorrow and lost innocence. All she'd ever had to do was trust her brother, but that was the easiest thing in the world. It didn't require imagination. It didn't even require faith. Love was the only necessity. Her love for Billy, which had always been the truest thing in her life.
She used to think that without her brother she would simply cease to exist. But now, as she heard her lungs gasping for air and felt the ache of her knees against the hardwood floor, she knew her body was stubborn; it would insist on remaining alive, even if her life no longer made sense to her. Even if she couldn't comprehend the world in which she'd found herself. It was frankly impossible, and yet this was her reality now: a world without Billy.
Copyright © 2009 by Lisa Tucker
Continues...
Excerpted from The Promised World by Lisa Tucker Copyright © 2009 by Lisa Tucker. Excerpted by permission.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.
"About the title" may belong to another edition of this title.
Shipping rates from Canada to U.S.A.
| Item | 5 to 10 business days | 3 to 5 business days |
|---|---|---|
| First item | £ 27.47 | £ 29.68 |
Payment methods
Store description
At SZ Global, we specialize in sourcing and offering a diverse selection of books across a wide range of categories, including fiction, literature, business, religious works, and more. Our inventory includes both contemporary titles and hard to find editions, carefully selected to meet the needs of readers, collectors, and enthusiasts. We are committed to providing accurate listings, reliable service, and a smooth purchasing experience. All orders are shipped from our Kuwait warehouse, and we take great care in packaging to ensure books arrive in the condition described. Returns are accepted at our designated return address in Toronto, Canada, in accordance with AbeBooks policies. Whether you are expanding your personal collection, searching for a specific title, or simply exploring, SZ Global aims to be a dependable source for quality books.…
Specialty
Fiction, and etc., Novels, Business, Religious, LawSeller's business information
SZ Global
ON, Canada
Terms of sale
These terms and conditions of sale (“Agreement”) are applicable to any order placed with and accepted by Us (referred to herein as “Supplier”):
-
SCOPE OF AGREEMENT. Supplier, upon acceptance of an Order placed by Buyer, will supply the products and services specified in the Order (the “Work”) to Buyer, pursuant to the terms and conditions of this Agreement and its exhibits and Supplier’s acceptance of such order submitted by Buyer is expressly limited to the terms and conditions of this Agreement notwithstanding any contrary provision contained in Buyer’s purchase orders, invoices, acknowledgements or other documents. The details of the Work (e.g. quantity, price, and product specifications) shall be set forth in the relevant Order. -
PRICE AND TERMS. (a) The prices payable by Buyer for goods and services to be supplied by Supplier under this Agreement will be specified in the applicable Order. Unless otherwise expressly stated in an Order, all prices exclude shipping and taxes. (b) Payment terms are net thirty (30) calendar days from the date of the invoice. If Buyer does not pay an invoiced amount within terms, Buyer will in addition pay finance charges of one and one-half percent (1.5%) per month on the late balance and Supplier reserves the right to (1) withhold shipment of the Work until full payment is made; and/or (2) revoke any credit extended to Buyer. In the event that Buyer’s account is more than ninety (90) days in arrears, Buyer shall reimburse Supplier for the reasonable costs, including attorneys fees, of collecting such amounts from Buyer. In the event of any dispute regarding an invoice, no finance charges will apply in the event that Buyer provides written notice of the dispute prior to the due date for such payment. (c) Upon reasonable request by the Supplier, Buyer shall provide copies of its most recent audited financial statements or other reasonable evidence of its financial capacity and such other information as Supplier reasonable requests to determine credit status or credits limits. (d) Buyer shall provide notice within five (5) business days of the occurrence of any event which materially affects Buyer’s ability to perform its obligations under this Agreement including but not limited to: (i) the material default of any supplier or sub-contractor; (ii) labor strike or dispute; or (iii) material uncured default with respect to any debt obligations of Buyer. (e) Pricing schedules (whether attached to this Agreement or an Order) are subject to change upon a change in the price of applicable raw materials (as reflected on a recognized trade or commodity pricing tracker) in excess of five percent (5%) from the date of such schedule. (f) Unless otherwise specified in the Order, Work will be delivered FOB Supplier’s manufacturing facility and will be shipped to Buyer via carriers selected by Supplier. -
BUYER MATERIALS AND DATA. (a) Buyer represents and warrants that any matter it furnishes for performance of services by Supplier (i) does not infringe any copyright or trademark or other Intellectual Property Rights of any third party; (ii) is not libelous or obscene; (iii) does not invade any persons right to privacy; and (iv) does not otherwise violate any laws or infringe the rights of any third party. (b) Buyer warrants that it has the right to use and to have Supplier use on behalf of Buyer any data provided to Supplier or its Affiliates by Buyer including specifically customer names, identifying information, addresses and other contact information and related personal information (“Data”). Buyer further warrants that it will designate on the applicable Order if Data provided pursuant to that Order is subject to HIPAA, Gramm-Leach-Bliley or other statutes providing enhanced data protection or requiring enhanced data security procedures. -
INVENTORY. In the event any inventory is maintained by the Supplier on behalf of Buyer, the applicable Addendum(s) (Addendum 1 and/or Addendum 2) incorporated herein shall apply. -
INTELLECTUAL PROPERTY. Any and all inventions, discoveries, patent applications, patents, copyrights, trademarks and trade names, commercial symbols, trade secrets, work product and information embodying proprietary data existing and owned by Buyer as of the date of the Order or made or conceived by employees of Buyer during the Term of the Order shall be and remain the sole and exclusive property of Buyer provided that Buyer grants to Supplier a license to use, display and distribute (and to sub-license its affiliates and sub-contractors to use, display and distribute) any intellectual property rights delivered to Supplier as reasonably necessary to perform any Order. Any and all inventions, discoveries, patent applications, patents, copyrights, trademarks and trade names, commercial symbols, trade secrets, work product and information embodying proprietary data existing and owned by Supplier as of the date of the Order or made or conceived by employees, consultants, representatives or agents of Supplier during the term of this Agreement shall be and remain the sole and exclusive property of Supplier. Without limiting the generality of the foregoing, the parties agree that Supplier will own systems (including all web source code) related to the Services provided hereunder, including all modifications, upgrades and enhancements thereto made during the term of the Order. Without limiting the generality of the foregoing, Buyer acknowledges and agrees that Supplier is in the business of developing customized print and e-commerce solutions, and the provision of print and fulfillment order services, and that Supplier shall have the right to provide to third parties services which are the same or similar to the services provided herein and to use or otherwise exploit any Supplier materials in providing such services. -
CONFIDENTIAL INFORMATION. Any information that parties receive or otherwise have access to incidental to or in connection with this Agreement (collectively, the “Confidential Information”), shall be and remain the property of the disclosing party. Confidential Information shall not include information which: (i) was in the possession of the Receiving Party at the time it was first disclosed by the Disclosing Party; (ii) was in the public domain at the time it was disclosed to the Receiving Party; (iii) enters the public domain through sources independent of the Receiving Party and through no breach of this provision by the Receiving Party; (iv) is made available by the Disclosing Party to a third party on an unrestricted, non-confidential basis; (v) was lawfully obtained by the Receiving Party from a third party not known by the Receiving Party to be under an obligation of confidentiality to the Disclosing Party; or (vi) was at any time developed by the Receiving Party independently of any disclosure by the Disclosing Party. Confidential Information may be used to the extent necessary to perform this Agreement and the parties shall not disclose Confidential Information to any third party, except to its agents (who have executed confidentiality agreements containing terms substantially similar to the terms) as necessary to provide the Work hereunder. In no event shall Buyer acquire any right, title or interest in and to any product or process information, including related know how, either existing or developed during the course of the business relationship with Supplier and Buyer, and in no event shall Supplier acquire and right, title, or interest in and to any materials or information provided to it by Buyer. -
INDEMNIFICATION. The indemnifying party, as Indemnitor, shall indemnify, defend and hold harmless the indemnified party, as Indemnitee, its officers, directors, employees, agents, subsidiaries, and other affiliates from and against any and all claims, damages, liabilities, and expenses (including attorney fees) arising from any third-party claim based on Indemnitor’s (or its agent’s) breach of any representation, warranty, covenant, agreement, or obligation under the Order or this Agreement , or Indemnitor’s (or its agent’s) grossly negligent and/or willful acts in carrying out its obligations under the Order or the Agreement, provided that in no event shall Supplier be responsible for any claims arising out of its compliance with instructions, requirements, or specifications provided by or required by Buyer (including the use of information, artwork, logos, and/or trademarks provided by Buyer). Neither party will be responsible for indemnifying another party hereto where the basis of the indemnity claim arises out of such other party’s own negligence or willful misconduct. In order to avail itself of this indemnity provision, Indemnitee shall promptly provide notice to Indemnitor of any such claim, tender the defense of the claim to Indemnitor, and cooperate with Indemnitor in the defense of the claim. Indemnitor shall not be liable for any cost, expense, or compromise incurred or made by Indemnitee in any legal action without the Indemnitor’s prior written consent. -
BREACH. In addition to all other rights to which a party is entitled under this Agreement, if either party breaches any term of the Order or the Agreement, the non-breaching party shall have the right to: (a) terminate the Order immediately upon written notice to the other party; and (b) seek to obtain injunctive relief to prevent such breach or to otherwise enforce the terms of this Agreement. Failure to properly demand compliance or performance of any term of the Order or this Agreement shall not constitute a waiver of Supplier’s rights hereunder and prior to any claim for damages being made for non-conformance or breach, Buyer shall provide Supplier with reasonable notice of any alleged deficiencies in the Work or performance under the Order or this Agreement and Supplier shall have a reasonable opportunity to cure any such alleged non-conformance or breach. -
WARRANTY. Supplier warrants that the Work shall reasonably conform to specifications in all material respects. If applicable and at Supplier’s option, Supplier may provide Buyer with an on-line printing proof for Buyer approval. If a proof has been provided, once Buyer approves a proof, Buyer will be liable for all fees associated with the order, as specified in the Order. If Buyer supplies Supplier stock or items for imprinting as part of the Order, Supplier is not responsible for issues related to the quality of the stock or items for imprinting. Supplier will not provide refunds for any Work conforming to specifications in all material respects. Other than the warranties set forth in this section, Supplier makes no warranty of any kind, expressed or implied or otherwise whatsoever, that the services performed or any items produced will be merchantable or fit for any particular purpose or use. In the event of any breach of any warranty specified in this provision, Buyer’s exclusive remedy shall be that Supplier shall, at its option, repair or replace any defective goods at no cost to Buyer or refund any purchase price paid for such Work. -
LIMITATION OF LIABILITY. IN NO EVENT SHALL EITHER PARTY BE LIABLE HEREUNDER FOR INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY FOR SUCH DAMAGES AND VENDOR’S TOTAL LIABILITY FOR DAMAGES UNDER THIS AGREEMENT AND THE ORDER SHALL BE LIMITED TO THE TOTAL FEES DUE HEREUNDER FOR THE INVOICE UPON WHICH A CLAIM IS BASED.
-
NOTICE. Any notice sent pursuant to the Order or this Agreement shall be sent by certified mail, return receipt requested, or by overnight mail to the addresses on the Order or to such address as either party may in the future designate. A copy of any notice to Supplier shall be also sent to General Counsel, 1725 Roe Crest Drive, North Mankato, Minnesota 56003 together with a copy this Agreement. Notices shall be effective upon receipt.
-
ASSIGNMENT. Except as otherwise provided, the Order and this Agreement shall be binding upon and inure to the benefit of the parties’ successors and lawful assigns.
-
STATUS. Buyer and Supplier are separate entities. Nothing in the Order or this Agreement shall be construed as creating an employer-employee or joint venture relationship.
-
COMPLIANCE WITH LAW. Each party shall comply with all state, federal and local laws and regulations applicable to its performance hereunder.
-
GOVERNING LAW. The Order and this Agreement shall be governed by the laws of the State of Minnesota, without reference to conflicts of law principles. Any legal suit, action or proceeding arising out of or relating to the Order or these this Agreement shall be commenced in a federal court in Minnesota or in state court in the County of Nicollet, Minnesota, and the appellate courts thereof, and each party hereto irrevocably submits to the exclusive jurisdiction and venue of any such court in any such suit, action or proceeding. With respect to any litigation arising out of the Order or this Agreement, the parties expressly waive any right they may have to a jury trial and agree that any such litigation shall be tried by a judge without a jury and the prevailing party shall be entitled to recover its expenses, including reasonable attorney’s fees, from the other party.
-
FORCE MAJEURE. Neither party shall be liable for any failure to perform or delay in performance of this Agreement to the extent that any such failure arises from acts of God, war, civil insurrection or disruption, riots, government act or regulation, strikes, lockouts, labor disruption, cyber or hostile network attacks, inability to obtain raw or finished materials, inability to secure transport, or any cause beyond such party’s commercially reasonable control.
-
SURVIVAL. In the event any provision of the Order or this Agreement is held by a tribunal of competent jurisdiction to be contrary to the law, the remaining provisions of the Order or this Agreement will remain in full force and effect. All sections herein relating to payment, ownership, confidentiality, indemnification and duties of defense, representations and warranties, waiver, waiver of jury trial and provisions which by their terms extend beyond the Term shall survive the termination of the Order and this Agreement.
-
ENTIRE AGREEMENT. The Order, this Agreement and the operative provisions of any quotation issued by Supplier and any purchase order issued by Buyer, sets forth the entire agreement and understanding among the parties as to the subject matter hereof, and merges and supersedes all prior discussions, agreements, and understandings of every and any nature among them. No proposal, purchase order, order confirmation, acceptance, or any other document provided by either Party to the other, nor any electronic click-wrap, terms of use or similar online consent or acceptance language accompanying or set forth as a prerequisite to any electronic interface or utility associated with any Work, shall be deemed to amend the terms hereof and any such contradictory or additional terms shall be ineffective. No party shall be bound by any condition, definition, warranty, or representations, other than as expressly set forth or provided for in the Order or this Agreement, or as may be, on or subsequent to the date hereof set forth in writing and signed by the party to be bound thereby. In the event of any ambiguity or conflict between any of the terms and conditions contained in this Agreement and the terms and conditions contained in an Order, the terms and conditions of this Agreement shall control, unless the Parties have expressly provided in such Order that a specific provision in this Agreement is amended, in which case this Agreement shall be so amended, but only with respect to such Order. The Order or this Agreement may not be amended, supplemented, changed, or modified, except by agreement in writing signed by the parties to be bound thereby.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to SZ Global, Toronto, Ontario, Canada, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Returns Policy
You may return most new, unopened items within 15 days of the Estimated Delivery Date for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Any customer wishing to return a book has 30 days to do so if they are not entirely satisfied.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.