Production and Inventory Control Principles and Techniques

Olmstead Books. Ken and Susan Olmstead, 9 Birch Ave, Port Dover, ON, Canada N0A 1N6. Email: olmsteadbooks2003@gmail.com. Telephone: 519-583-1436. Website: www.olmsteadbooks.com. Our entire inventory is listed in US currency. If contacted directly for an order, we accept Interac e-Transfers, Personal Cheques, and PayPal. Abebooks.com accepts credit cards on our behalf. All books are usually shipped within two business days on receipt of payment (excluding Sundays and holidays). Books paid by cheque must allow for the cheque to clear the bank. We will then email the buyer on the shipping date. Oversized or heavier books MAY require additional postage. All books are returnable within 30 days past the estimated delivery date and must be returned within 28 days of this date and in the same condition as originally shipped. Prior notice, by email is requested before returning a book. Please note the reason for return. The buyer is responsible for return postage. Photographs with book listings are posted automatically by the operator of this website and may or may not be photographs of the actual book(s) that we have described and that are in our inventory. We assume no responsibility for the accuracy of the photographs displayed with the book listings. Photographs of our inventory are available upon request. To ensure that you are fully satisfied with your purchase we strongly recommend that you contact us by email or telephone (519-583-1436) regarding any details that are important to you pertaining to the condition or contents of the book. If contacting us by telephone please leave a message on our answering machine. Please bookmark this site and check back often. We look foward to serving you.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Olmstead Books, Port Dover, Ontario, Canada, +1 519-583-1436, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

All books are usually shipped within two business days on receipt of payment (excluding Sundays and holidays). Books paid by cheque must allow for the cheque to clear the bank. We will then email the buyer on the shipping date. Oversized or heavier books MAY require additional postage. US and International book orders are shipped through the United States Postal Service (USPS).