Principles of Total Quality
Omachonu, Vincent K.; Ross, Joel E.
ISBN 10: 1574443267 ISBN 13: 9781574443264
Published by CRC Press, 2004
Used
Hardcover
From
ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
AbeBooks Seller since 24 March 2009
This specific item is no longer available.
About this Item
Description:
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1574443267I4N00
Synopsis:
In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.
This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations.
The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.
About the Author: Vincent K. Omachonu, Joel E. Ross
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Principles of Total Quality
Publisher: CRC Press
Publication Date: 2004
Binding: Hardcover
Condition: Very Good
Dust Jacket Condition: No Jacket
Edition: 3rd Edition