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Beyond metrics and managing categories, for your business to thrive you need to create stronger ties with your customers. If the retail wars and chaos on the floor have taught us anything, it is that we need to focus on creating solutions for people rather than on selling products to customers.
Pride Passion Profit: 7 Steps to Category Development
goes where no one else has dared go: to the heart of the relationship between a consumer and a buying experience.
If you learn to let your customers determine how, what and where they buy, you will move beyond category management to category development, and it is there - and only there - that sustainable profitability awaits.
You will discover how to:
Measure share of heart instead of share of wallet
Stop guessing about what your customers want
Remain flexible in the face of changing consumer demands
Solve your customers'problems on their terms
Promote a solution instead of a price
Title: Pride Passion Profit - 7 Steps to Category ...
Publisher: Pride Passion Profit Publishing
Publication Date: 2010
Binding: Hardcover
Condition: good