Title: Presenting Service: The Ultimate Guide for the Foodservice Professional
Publisher: Wiley
Publication Date: 1996
Language: English
ISBN 10: 0471413178
ISBN 13: 9780471413172
Binding: Paperback
Condition: Good
Dust Jacket Condition: No Jacket
Weight: 1.5 pounds

About this title

Synopsis

Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional attitude are the ingredients needed to harvest those rewards. This comprehensive book educates servers, supervisors, and managers in the techniques and demeanor of professional service.

About the Author

Lendal H. Kotschevar, PhD, FMP, is Professor Emeritus at Florida International University. Valentino Luciani, CHE, is a former lecturer in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.

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