Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations
Robinson, Alan G.; Schroeder, Dean M.
Language: English
Published by Berrett-Koehler Publishers, 2022
- Hardcover
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- Title
- Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations
- Author
- Robinson, Alan G.; Schroeder, Dean M.
- Publisher
- Berrett-Koehler Publishers
- Publication year
- 2022
- Condition
- very_good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 152300178X
- ISBN 13
- 9781523001781
Whether people want more government or less, everyone wants an efficient government. Traditional thinking is that this requires a government to be run more like a business. But a government is not a business, and this approach merely replaces old problems with new ones.
In their six-year, five-country study of seventy-seven government organizations—ranging from small departments to entire states—Alan Robinson and Dean Schroeder found that the predominant private-sector approaches to improvement don’t work well in the public sector, while practices that are rare in the private sector prove highly effective. The highest performers they studied had attained levels of efficiency that rivaled the best private-sector companies.
Rather than management making the improvements, as is the norm in the private sector, these high-performers focused on front-line-driven improvement, where most of the change activity was led by supervisors and low-level managers who unleashed the creativity and ideas of their employees to improve their operations bit by bit every day.
You’ll discover how Denver’s Department of Excise and Licenses reduced wait times from an hour and forty minutes to just seven minutes; how the Washington State Patrol garage tripled its productivity and became a national benchmark; how a K–8 school in New Brunswick, Canada, boosted the percentage of students reading at the appropriate age level from 22 percent to 78 percent; and much more.
"Synopsis" may belong to another edition of this title.
About the Author
Dean M. Schroeder has authored or coauthored four books and won numerous awards for his research. He has worked with many organizations around the world and led radical transformations at four companies. He has served on four corporate boards and was on the board of examiners for the Malcolm Baldrige National Quality Award for six years. Schroeder is a senior research professor at Valparaiso University.
"About the title" may belong to another edition of this title.
Zoom Books Company
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AbeBooks seller since December 19, 2022
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