The Practical Guide To World-Class IT Service Management

Smith, Kevin J

ISBN 10: 057818897X / ISBN 13: 9780578188973

Published by The Anima Group (edition ), 2017

About this Item

It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Seller Inventory # 057818897X-8-1

Bibliographic Details

• Title: The Practical Guide To World-Class IT Service Management
• Publisher: The Anima Group (edition )
• Publication Date: 2017
• Language: English
• ISBN 10: 057818897X
• ISBN 13: 9780578188973
• Binding: Paperback
• Condition: Very Good

About this title

Synopsis

Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM! This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.