The Point of Entry: A Study of Client Reception in the Social Services
Language: English
Published by Routledge, 2023
Series: Book 6 of 48 - National Institute Social Services Library
- Softcover
- New
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
AbeBooks seller since January 6, 2003
Condition: New
£ 57.16
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Add to basketItem description from seller
150 pages. 8.50x5.44x2.09 inches. In Stock.
Seller Inventory # x-103205476X
- Title
- The Point of Entry: A Study of Client Reception in the Social Services
- Author
- Hall, Anthony S.
- Publisher
- Routledge
- Publication year
- 2023
- Condition
- Brand New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 103205476X
- ISBN 13
- 9781032054766
- Item weight
- 0.28 kilograms
- Series
- Book 6 of 48: National Institute Social Services Library
Few people who work in the social services would deny that the reception of those asking for help is important, and yet this process is seldom closely examined. Originally published in 1974, this book aims not only to focus attention on the problems faced by those seeking the help of a social service organisation, but also to analyse what happens and why at the point of entry.
This study analyses reception practices in four very different social work agencies. The author demonstrates that the reception process is not just an administrative expedient but that, under certain circumstances, it may have a profound influence upon the way the agency operates, the services it provides and who receives them. In short, many of the important rationing decisions about resources allocation may be made not by an agency’s senior and middle managers, or by its professional social work staff, but by an untrained clerical receptionist at the point of initial contact between the organisation and its clients.
The Point of Entry was primarily written for students and teachers of social administration, social workers, administrators, and receptionists themselves. It is, however, a valuable study for all who are concerned with the reception of visitors to any kind of organisation which provides a service to clients.
"Synopsis" may belong to another edition of this title.
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"About the title" may belong to another edition of this title.
Revaluation Books
Exeter, United Kingdom
AbeBooks seller since January 6, 2003
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Edward Bowditch Ltd
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Exeter, United Kingdom EX3 0PP
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