Synopsis
The comprehensive textbook, Pharmacy Management, Leadership, Marketing, and Finance, provides pharmacy students and practicing pharmacists with valuable information on topics such as operations management, economic analysis, reimbursement and marketing. This book also features sections on communication, conflict management, professionalism, and human resource strategies - vital competencies for pharmacy leaders and managers. Written in a reader-friendly style, this text effectively facilitates an in-depth level of understanding of essential leadership and management concepts for application in practice. The Chapters were written and reviewed by academic pharmacy faculty, practicing pharmacy managers and leaders, human resources professionals, and practicing attorneys to incorporate both theory and real-world experiences. The authors and reviewers represent more than 70 colleges/schools of pharmacy and national/international institutions. This is a highly practical text that addresses the kinds of issues pharmacy professionals will face in their day-to-day work regardless of whether they hold formal or informal leadership roles - thus making this book an essential, attainable resource for pharmacy students and practitioners. Managing Risk: The Basics eChapter This chapter introduces enterprise risk management and the role of the pharmacy manager in identifying risks that may impact the pharmacy organization as a whole. With a thorough review explaining the process of identifying, classifying and determining which problems to address first, as well as how to develop a risk management plan to monitor and manage risk, this key supplement will provide a valuable resource for students to learn the foundations needed for pharmacy practice. Managing Risk: Insurance Fundamentals eChapter This 37 page overview describes basic aspects and concepts of insurance including the declarations page, common policy conditions, property coverages, commercial liability coverages, pharmacy professional liability coverage, claims-made or occurrence coverage, exclusions, limitations, and conditions, common reasons why some risks are not insurable, and umbrella coverage. With an understanding of the appropriate utilization of insurance students and pharmacists will be armed with strategies and tools to guard against numerous risks that would otherwise harm the pharmacy business or organization and/or the individual. Both chapters include figures and tables to illustrate key information and aid comprehension as well as case scenarios and a glossary. See Samples & Additional Resources for Figures related to e-Chapters Instructor Resources include: Lesson Plan, PowerPoint Presentations, Answers to End of Chapter Questions, Case Studies, Test Bank Student Companion Web Site with interactive study tools and additional resources, including: an Interactive Glossary, Flashcards, Crossword Puzzles, Chapter Quizzes. Continuing Pharmacy Education Credits also available, see "SAMPLES" section for more information.
About the Authors
Marie A. Chisholm-Burns, PharmD, MPH, FCCP, FASHP is Dean and Professor of the College of Pharmacy at The University of Tennessee Health Science Center. She received her BS in Psychology and Biology from Georgia College, BS in Pharmacy and Doctor of Pharmacy degrees from The University of Georgia, and Master of Public Health degree from Emory University. She completed her residency at Mercer University Southern School of Pharmacy and at Piedmont Hospital in Atlanta, Georgia. Dr. Chisholm-Burns is Founder and Executive Director of the Medication Access Program which increases medication access to transplant patients. She has also served in numerous elected leadership positions in several different professional organizations, and has worked in multiple pharmacy settings. With more than 200 publications and approximately $8 million in external funding as principal investigator from organizations such as the National Institutes of Health and several foundations, she is a prolific scholar. She has received numerous awards and honors including the Robert K. Chalmers Distinguished Pharmacy Educator Award from the American Association of Colleges of Pharmacy, the Clinical Pharmacy Education Award from the American College of Clinical Pharmacy, the Daniel B. Smith Practice Excellence Award from the American Pharmacists Association, and the Rufus A. Lyman Award for most outstanding publication in the American Journal of Pharmaceutical Education (both in 1996 and 2007). Dr. Chisholm-Burns is also a Fulbright Scholar. She lives in Memphis with her husband and son, and enjoys writing, cycling, and playing chess.
Allison M. Vaillancourt, Ph.D., SPHR'is Vice President for Human Resources at The University of Arizona and teaches in the University's School of Government and Public Policy. She received a BA in political science and MA in Pubic Policy and Administration from the University of Wisconsin-Madison, and earned a Ph.D. in Public Policy and Administration from the University of Colorado-Denver's School of Pubic Affairs. Prior to beginning her career in human resources in the early 1990s, Dr. Vaillancourt held positions as a journalist, non-profit executive, and research administrator. She has held several leadership roles in national human resources organizations, and consults and presents nationally on issues related to strategic planning, business analytics, management, human resources, organizational culture, and communication. Dr. Vaillancourt is a co-principal investigator of a National Science Foundation ADVANCE grant designed to increase the number of women in the fields of science, technology, engineering and math. A marathon runner and long-distance cyclist, she lives in Tucson, Arizona, where her two daughters consistently make fun of her clothing choices.
Marv Shepherd, Ph.D., MS, is the Director of the Center for Pharmacoeconomic Studies and Chairman of the Pharmacy Administration Division, University of Texas at Austin College of Pharmacy. He earned his B.S. in biology from Michigan Technological University, a BS in pharmacy from Ferris State University, MS from the University of Rhode Island (1978) and Ph.D. from Purdue University. Dr. Shepherd received a commission in the U.S. Army and was a Special Forces (Green Beret) officer. He is currently President of the Partnership for Safe Medicines, a group dedicated to protecting the public from counterfeit, diverted and substandard medications. Since 1994, Dr. Shepherd has studied drug importation, and distribution of counterfeit medications. He has testified before congressional committees four times, and his expertise on drug counterfeiting has been featured on CNN News, NPR Radio: First Edition, Newsweek, Wall Street Journal, Money Magazine, Prevention Magazine, US News and World Report, New York Times, USA Today, and Washington Post. Dr. Shepherd has more than 100 publications including six book chapters. He is a past president and fellow of the Academy of Pharmaceutical Research and Science of the American Pharmaceutical Association. He is the Chairman of the Editorial Advisory Board for the Journal of Managed Care Pharmacy. He received the Award of Excellence from the American Society of Health-System Pharmacists in 2006. Dr. Shepherd is married, has two children, and lives in Austin TX.
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