Synopsis
The world has been facing the effects of the COVID-19 pandemic for over two years now. Daily life changed dramatically, and social distancing and remote working have become the new normal. Research about how people are facing these challenges points to common findings and concerns. The pandemic has enhanced inequalities, taken a toll on mental health, and increased the use of digital technologies. Many workers are suffering from "digital fatigue" and struggle to self-regulate their life/work balance, as the permanent digital connection to work is reinforced and they struggle with the blurred borders concerning privacy, leisure, and rest. In this context, it is vital to research how organizations have reinvented themselves to cope with the COVID-19 pandemic and understand which of the reactive workplace communication practices and improvised solutions were considered advantageous.
Perspectives on Workplace Communication and Well-Being in Hybrid Work Environments presents different approaches that explore the impact of the COVID-19 pandemic on workplace communication, focusing specifically on internal communication, mapping new communication practices, and assessing their consequences, namely the well-being of the workers who are coping with these changes. The book combines a scientific exploration of these ongoing changes as we transition to a post-COVID-19 world with a collection of examples and best practices that help organizations in supporting their members through these transformations and in nurturing their well-being. Covering topics such as cross-department process dependencies, hybrid work environments, and wellbeing strategies, this premier reference source is a vital resource for business leaders and managers, IT managers, human resource professionals, students and educators of higher education, librarians, researchers, and academicians.
About the Authors
Alexandre Duarte PhD in Communication Sciences (specialization in Organizational and Strategic communications) by Universidade do Minho, is a Professor at Universidade Nova de Lisboa, researcher at ICNOVA/UNL and Invited Professor at Universidade Católica Portuguesa, where coordinates the Postgraduate Courses in Communication and Advertising Creativity, and Service Design. Having worked in several multinational advertising agencies for more than 20 years as a Senior Creative Copywriter, he was Tutor of the Young Marketers Academy of the EUROBEST Festival, CEO of RESTART – Institute of Arts and Creativity and advisor to SUPERBRANDS Portugal. Since 2021, is a member of the Research Committee of EDCOM - European Institute for Commercial Communications Education, and from 2024, assumed the Coordination of the Advertising Working Group of the Portuguese Association of Communication Sciences - SOPCOM.
Patrícia Dias is Assistant Professor of the Faculty of Human Sciences (FCH) at the Catholic University of Portugal (UCP), where she coordinates the Post-graduate course Social Brands – Communication and Marketing in the Digital Environment. She is a member of the Executive Board of the Research Centre on Peoples and Cultures (CEPCEP), integrated researcher at the Research Centre for Communication and Culture (CECC), and collaborator at the Católica Research Centre on Psychological, Family and Social Wellbeing. Holding a PhD in Communication Sciences, her research interests are the use of digital media by children and families, mobile communication, digital marketing and communication strategies, and emergent technologies within the scope of the Internet of Things. She is the author of “Smarketing - How Mobile Marketing is Changing Portugal” (2020), “Living in the Digital Society” (2014) and of “The Mobile Phone and Daily Life” (2008).(e1046f51-70cd-4305-b733-cb74dbd9f7a9)
Teresa Ruão is senior lecturer in the Communication Sciences Department at the University of Minho and Pro-Rector for Institutional Communication, since 2021. She has held several positions within the University of Minho over the years. Notably, she served as Vice-President of the Institute of Social Sciences and President of the Pedagogical Council between 2010 and 2019; and was Vice-Head of the Communication and Society Research Centre from 2019 to 2021. Within the university context, she was also a member of the Academic Senate, the QMS Monitoring Committee and the Alumni Council. She has a PhD in Communication Sciences (2008) from the University of Minho and researches on Organizational and Strategic Communication. Develops teaching activities in the field of Organizational Communication and Public Relations. She is a member of the Portuguese Communication Sciences Association (Sopcom) and was a board member of its Organizational Communication Work Group for 10 years. She is also a member of ECREA, IAMCR, and a regular reviewer for ICA, the most important international associations in her field of investigation. She has been an evaluator for the Portuguese Foundation for Science and Technology, since 2017, and for the Portuguese Agency for Assessment and Accreditation of Higher Education, since 2018. As a researcher, she has been a member of several research projects, has published numerous books, papers, scientific reports and was a speaker in several national and international congresses.
José Gabriel Andrade is a researcher and associate professor on media, marketing and communication at the University of Minho. José holds a European PhD in Communication Sciences from the Catholic University of Portugal with the support of the Portuguese Foundation for Science and Technology, Fundação para a Ciência e a Tecnologia (FCT) and a Master in Communication Sciences: Communication, Organization and New Technologies from the Portuguese Catholic University, Universidade Católica Portuguesa - UCP, with the support of the high level scholarship Program of the European Union for Latin America (Alban). He coordinated the master's degree on Digital Communication and integrated the structure responsible for quality management, internships, communication and interface with the community at the University, actively participating in the professional and personal development of the students.
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