The Performance Prism: The Scorecard for Measuring and Managing Business Success: The Scorecard for Measuring and Managing Stakeholder Relationships (Financial Times Series)

Neely, Prof Andy and Adams, Chris and Kennerley, Dr Mike

ISBN 10: 0273653342 / ISBN 13: 9780273653349

Published by Financial Times/ Prentice Hall, 2002

About this Item

Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.

Seller Inventory # CHL970399

Bibliographic Details

• Title: The Performance Prism: The Scorecard for Measuring and Managing Business Success: The Scorecard for Measuring and Managing Stakeholder Relationships (Financial Times Series)
• Publisher: Financial Times/ Prentice Hall
• Publication Date: 2002
• Language: English
• ISBN 10: 0273653342
• ISBN 13: 9780273653349
• Binding: Hardcover
• Condition: Used; Very Good

About this title

Synopsis

Understand better what is happening inside your business and identify the real improvement priorities.

"You get what you measure," says the old adage. But is your organisation getting what it needs from its existing performance measurement system?

Many organisations have tried various scorecarding approaches, but have found that they didn’t deliver what they wanted. Others have found that 1990s frameworks are inadequate for today’s increasingly complex business environment of multiple priorities and stakeholders.

Apart from shareholders and customers, several other stakeholders have a vital role to play today – such as employees, intermediaries, suppliers, alliance partners, regulators and communities. Stakeholder relationship management is the key to successfully navigating the many pitfalls of managing in this new and rapidly evolving climate.

The Performance Prism

presents an innovative and practical solution to this phenomenon  and provides the answers to contemporary managing-with-measures challenges. It puts key stakeholders, and managing the organisation’s relationship with each of them, centre stage with a novel framework. And, unlike some other approaches to the subject, it provides a level of granularity that allows you to implement it successfully.

Just another management theory? On the contrary, the authors – from Cranfield School of Management’s Centre for Business Performance – explain what you need to do, why it needs to be done, and how to do it, illustrated with many examples of both best and worst practice.

We have been informed that some of the CD Roms supplied with this book have had faults. If this is the case with your copy, please contact our Customer Service Team on +44 (0)1279 623923 enq.orders@pearsoned-ema.com  for a replacement CD Rom and quote the number ISBN 027366347X.

 

About the Author

Andy Neely is Director of the Centre for Business Performance at Cranfield

School of Management, Professor of Operations Strategy and Performance and

Managing Partner of The Performance Practice.

Prior to joining Cranfield Andy held a lecturing position at Cambridge University, where he was a Fellow of Churchill College. He has been researching and teaching in the field of business performance measurement and management since the late 1980s and also co-ordinates the PMA, an international network for those interested in the

subject.

Andy has authored over 100 books and articles, including

'Measuring Business Performance', published by the Economist. He is widely recognised

as one of the world's leading authorities on performance measurement and

brings a wealth of practical experience to his teaching and research,

derived from his experiences as a consultant to numerous global organisations.