Performance Measurement: Getting Results. This item is unavailable.
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Language: English
Published by Rowman & Littlefield Publishers, 1999
- Softcover
- Used
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Softcover
Condition: Used - Good
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Item description from seller
Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
Seller Inventory # G087766692XI3N00
- Title
- Performance Measurement: Getting Results
- Author
- Harry P Hatry
- Publisher
- Rowman & Littlefield Publishers
- Publication year
- 1999
- Condition
- Good
- Dust jacket
- No Jacket
- Binding
- Paperback
- Language
- English
- ISBN 10
- 087766692X
- ISBN 13
- 9780877666929
- Item weight
- 1.9 pounds
Long before "reinventing government" came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This book synthesizes more than two decades of Harry Hatry's pioneering work on performance measurement into a comprehensive guide. The author explains every component of the process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. He covers the selection of indicator breakouts and benchmarks for comparisons to actual values and suggests a number of uses for performance information. Joseph Wholey contributes a chapter on maintaining the quality of the performance measurement process.
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