Performance Management (Information Technology, Management and Operations Research Practices)

The entrance of fast-paced technology into the workplace necessitates a proper re-look into performance management whether it is in education, marketing, finance, or information technology. Maintaining happiness and wellbeing despite the pressure of performance at work is a serious challenge. Happiness is not only important for work performance, but also for the physical and mental health of human beings. This book provides different concepts, theories, and methods to better understand the relationship between performance and happiness in the context of work in this information and technology era.

Various domains of performance management are covered in the context of management and information technology, including topics related to the performance of digital wallets from the customer's point of view; evaluating the sustainability of micro-finance institutions; challenges in employee retention; problems the workforce faces in IT and management; dimensions of happiness for women in the workplace; the role of happiness in building a meaningful life; and the quality of work life.

The findings are useful for practical applications in management and business scenarios. They also provide informative insights for researchers, academicians, industry professionals, and scholars.

Madhu Arora is an Associate Professor cum research area chair Marketing at Rukmini Devi Institute of Advanced Studies, Delhi (Affiliated to GGSIP University). They have experience of more than 16 years of teaching, Published research in inder science ABDC journals, Springer and Elsevier as well as business Magazine like SME world and conferences including IIT Roorkee, IIM Indore and Royal University of Bhutan. Invited as session chair/ expert in national and international conferences. Served as convener of workshops, FDPs and conferences. Appointed as reviewer/editor in reputed journals. Appointed co-supervisor by Lingaya’s university for PhD research guidance. Dr. Madhu Arora is awarded for teaching, research and global engagement.

Poonam Khurana is an Associate Professor (Management- HR and OB) at Vivekanada Institute of Professional Studies. Dr. Poonam has been a Gold Medalist in the field of Psychology, qualified UGC-NET and also been awarded Doctorate in Organisational Behaviour from University of Delhi. She endures a work experience of 16 years She has published one text book and 3 Edited books and over 40 articles/ research papers in national and international journals of repute; she has been the Editor and Reviewer in reputed journals (Inderscience and Emerald reputed journals). She has also been invited as session chair/ expert in national and international conferences.

Sonam Choiden is the President of Gedu College of Business Studies, Royal University of Bhutan. She is the first and only female president in the Royal University of Bhutan currently serving as the member of the University Council as well as the University Academic Board. Sonam also serves as an Executive Board Director for Association of Management Development Institutions in South Asia (AMDISA); Board Director for Construction Development Corporation Ltd; Chairperson for Subject committee (Accountancy & Commerce) for the Royal Education Council; Board Audit Committee member for CDCL. Sonam has 24 years of experience in teaching, research and leadership in Industry-Academia collaboration & cooperation.