Synopsis:
While organizations differ from each other, they are also alike in many ways. Regardless of whether they are large or small, not-for-profit or profit driven, these organizations usually face similar challenges, problems, and opportunities pertaining to performance.
Based on the experiences of over 300 organizations, Performance Improvement: Making it Happen, Second Edition details an effective step-by-step approach toward improving organizational performance. It combines state-of-the-art knowledge and techniques in organizational development with many actual cases and experiences. The book is organized into three parts that are targeted at gaining the most from organizational performance: Getting It Started, Taking Action, and Making It Permanent.
This second edition features real-world examples dealing with issues representative of those found in a variety of industries and the concepts and methods of improvement used. The final part provides readers with a plan for integrating many of the performance improvement interventions and programs previously discussed into an overall approach for making improvements successful and continuous. This final section also features three very different organizations that have used many of the performance improvement programs discussed in the book. Their measured progress in performance is highlighted.
Review:
"This is a valuable guide to transforming the traditional organization from average to great! Enlightened managers who practice the principles outlined in this book will create enterprising solutions that promote action driven by motives other than self-interest. These managers will no longer rely on authority or management procedures but believe in talent development; they will deploy philosophy, set standards of excellence, and support their people as good stewards of talent. The outcome is the high performance organization that forever delivers 'best in class' results."-David J. Vaughn, Board of Advisors, Corporate Universities International, Corporate University Xchange, Inc. "Dr. Enos uses a step-by-step approach that offers leaders a means to achieve ongoing performance improvement in their organization. This handbook gives you real cases that address specific opportunities and solutions and it also lists pitfalls that can derail efforts to improve. We have used several instruments mentioned in the book and were able to uncover and address problems immediately that might have taken months."-Dave O'Keefe, President and CEO, Landshire, Inc. "This book details in very specific terms the steps to accomplishing performance improvement in most any type organization from large to small start ups. We have benefited from many of the concepts explained in this book. We have used, for example, the Model for Growth with our management team and feel they have improved their skills through its use. Hiring employees who are a good fit for our organization has been a challenge. The profiling instrument, the Achiever, has given us another tool to assess candidates and how well they will fit."-JaneWulf, Director, Human Resources, Scottsdale Securities, Inc. "This is an important and valuable book and it should become a popular text for college courses that stress application of sound conceptual principles to m workplace. Each chapter has small case studies integrated into the body of the text in an effective manner and the suggested action steps at the end of each chapter provide a set of exercises for the students."-James M. Brasfield, Ph.D., Chairperson, Department of Management, Webster University, Webster Groves, Missouri
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