Perceptions of Service Quality and Satisfaction among the Spectators

Language: English

Published by LAP LAMBERT Academic Publishing Nov 2019, 2019

6139854431 / 9786139854431

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Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germanybuchversandmimpf2000

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Softcover

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This item is printed on demand - Print on Demand Titel. Neuware -Many sport management scholars have dealt with numerous issues of qualities in various types of sport services. It is essential to identify the determinants of spectators' satisfaction based on their experience to enhance service quality for future events. The XXIII Olympic Winter Games was hosted by Pyeongchang, South Korea in 2018. The purpose of this research was to examine the relationship between service qualities and spectators' satisfaction. A questionnaire was developed based on access, transportation, accommodation, venue, game, augmented service, and interaction qualities. The findings of the study were based on the analysis of a sample of 214. The CFA confirmed that the CFA measurement model fit good (CMIN/DF =1.459, RMSEA = 0.046, TLI = 0.958, CFI = 0.963). SEM also was a good fit for the data (CMIN/DF = 2.003, RMSEA = 0.069, TLI = 0.908, CFI = 0.917). Since this was the very first measurement model for winter mega-sport event, it was named 'Win-SERVQUAL' model. This study is limited to the sample being restricted to a single mega Winter Games. The recommendations would suggest further needs, ideas, and knowledge to the organizing committees.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 108 pp. Englisch.…

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Bibliographic details

Title
Perceptions of Service Quality and Satisfaction among the Spectators
Author
Gobinath Sivarajah
Publisher
LAP LAMBERT Academic Publishing Nov 2019
Publication year
2019
Condition
Neu
Binding
Taschenbuch
Language
English
ISBN 10
6139854431
ISBN 13
9786139854431
Item weight
179 grams
Dimensions
220x150x7 mm

buchversandmimpf2000

Emtmannsberg, BAYE, Germany

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Impressum Thorsten Retsch Buchversand Mimpf2000 Oberölschnitz 16 95517 Emtmannsberg Deutschland Telefon: 09209-2023188 Email: mimpf2000@online.de USt-ID-Nr.: DE 235096871 Wir führen gebrauchte Bücher aus allen Sparten der Literatur

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