Patient Access: Tools and Strategies for the Medical Practice
Language: English
Published by Medical Group Management Association, 2017
- Softcover
- Used
Seller: Goodwill Southern California, Los Angeles, CA, U.S.A.Goodwill Southern California
AbeBooks seller since December 20, 2017
Condition: Used - Good
£ 33.74
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Paperback Book.
Seller Inventory # LACV.1568295332.G
- Title
- Patient Access: Tools and Strategies for the Medical Practice
- Author
- Elizabeth Woodcock; Deborah Walker Keegan
- Publisher
- Medical Group Management Association
- Publication year
- 2017
- Condition
- good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1568295332
- ISBN 13
- 9781568295336
- Edition
- 2nd Edition
Patient access is business-critical for today's medical practice. Patient access impacts appointment availability, the cost to deliver medical care, patient and referring physician satisfaction, as well as your practice's bottom line. Velocity to treatment is the new competitive advantage for medical practices.
Patient Access: Tools and Strategies for the Medical Practice addresses the critical components of patient access: provider supply, patient demand, scheduling optimization, telephone management, call centers, virtual communication, and telehealth. It provides strategies, tools, and resources to help your practice effectively manage the patient access challenge.
The book will provide the strategies and tools to:
- - Balance provider supply and patient demand
- - Cultivate a patient access culture
- - Determine tactics to streamline call handling
- - Develop strategies to optimize scheduling
- - Create best practices in telephone management
- - Enhance communication with patients and referring physicians
- - Provide a detailed road map to design, develop, and manage a call center
- - Develop protocols for virtual communication and e-visits
- - Select systems that can provide an effective telephone platform
- - Benchmark key performance indicators (KPIs) to recommended patient access targets
"Synopsis" may belong to another edition of this title.
About the Author
Deborah Walker Keegan, PhD, FACMPE, is a national healthcare business consultant, keynote speaker, and author. Deborah is known for her dynamic, educational, and high-energy presentation style, and her seminars and books are rich with "real-life" case material to enhance learning. They are packed full of tools and techniques that are relevant for today's healthcare environment.Deborah is President of Medical Practice Dimensions, Inc. and a principal of Woodcock & Walker Consulting. She has co-authoredRightsizing: Appropriate Staffing for Your Medical Practice, The Physician Billing Process (three editions), Staffing the Medical Practice, Physician Compensation Plans: State-of-the-Art Strategies, and is the author of Innovative Staffing for the Medical Practice. Deborah earned her PhD from the Peter F. Drucker Graduate School of Management, her MBA from the Anderson Graduate School of Management at UCLA, and she is a Fellow of the American College of Medical Practice Executives. With rich experience in consulting, education, and industry research, Dr. Keegan brings knowledge, expertise, and solutions to healthcare organizations.To contact Dr. Keegan or learn more about her services, go to www.deborahwalkerkeegan.com.
"About the title" may belong to another edition of this title.
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