A PRACTICAL GUIDE TO Customer Success Management - The AI Era (Paperback)
Language: English
Published by Notion Press, 2026
- Softcover
- New
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
AbeBooks seller since June 29, 2022
Condition: New
£ 32.49
Quantity: 1 available
Add to basketItem description from seller
Paperback. Abhay Solapurkar has lived, breathed, and led Customer Success teams longer than the career arc of most people. He has taught the art and science of customer success management to scores of people who have worked with him in large companies, in startups, and everything in between. I know I have learnt good customer success practices from him. I am delighted to see Abhay share his learnings and insights with a much wider audience through this book. Whether you work in the CSM team or not, you have a role to play in winning, pleasing, retaining, and growing customers. As such this book is a good read for every one of you, and every one of you will take away an actionable nugget to help your organization win.Rajiv Gupta - CEO Axiamtic Inc and Board MemberMany business books treat Sales and Customer Success as separate functions, but Abhay Solapurkar's A Practical Guide to Customer Success Management - AI Era shows how to connect them effectively. He explains how to transfer insights from Sales to the Success team so customers begin with a seamless experience. Through the realistic story of Bastion Systems, Abhay makes complex ideas easy to understand and provides practical tools, including a 180-day retention checklist and a 90-day rescue plan for at-risk accounts. Rather than offering only high-level theory, he lays out the team structures, technology, and strategies leaders need to drive growth. This is an essential guide for anyone building a dependable team that delivers measurable results.Anand Verma, SVP Customer Support, Workday This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…
Seller Inventory # 9798905408779
- Title
- A PRACTICAL GUIDE TO Customer Success Management - The AI Era (Paperback)
- Author
- Abhay Solapurkar
- Publisher
- Notion Press
- Publication year
- 2026
- Condition
- new
- Binding
- Paperback
- Language
- English
- ISBN 13
- 9798905408779
Abhay Solapurkar has lived, breathed, and led Customer Success teams longer than the career arc of most people. He has taught the art and science of customer success management to scores of people who have worked with him in large companies, in startups, and everything in between. I know I have learnt good customer success practices from him. I am delighted to see Abhay share his learnings and insights with a much wider audience through this book. Whether you work in the CSM team or not, you have a role to play in winning, pleasing, retaining, and growing customers. As such this book is a good read for every one of you, and every one of you will take away an actionable nugget to help your organization win.
Rajiv Gupta - CEO Axiamtic Inc and Board Member
Many business books treat Sales and Customer Success as separate functions, but Abhay Solapurkar's A Practical Guide to Customer Success Management - AI Era shows how to connect them effectively. He explains how to transfer insights from Sales to the Success team so customers begin with a seamless experience. Through the realistic story of Bastion Systems, Abhay makes complex ideas easy to understand and provides practical tools, including a 180-day retention checklist and a 90-day rescue plan for at-risk accounts. Rather than offering only high-level theory, he lays out the team structures, technology, and strategies leaders need to drive growth. This is an essential guide for anyone building a dependable team that delivers measurable results.
Anand Verma, SVP Customer Support, Workday
"Synopsis" may belong to another edition of this title.
CitiRetail
Stevenage, United Kingdom
AbeBooks seller since June 29, 2022
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