PHENIX: REVUE INTERNATIONALE DE LA BANDE DESSINEE #36

Business run as individual:
Jerry Prosser
2414 SE 183rd Loop
Vancouver, WA 98683
email j.prosser@comcast.net
phone 360-721-0912

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Jerry Prosser, Bookseller, Des Moines, Iowa, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

The following shipping rates are for domestic orders only.
For queries about international shipping, please contact me via e-mail.

SHIPPING AND HANDLING FOR US ORDERS:
First book $4.00. Each additional book 1.50.
USPS is my preferred shipper.

Buyer assumes ALL responsibility for uninsured shipments. (I will pay for
insurance on orders of 60.00 or more.)

CUSTOMER SERVICE:

I try to provide excellent customer service. Feel free to check out my feedback,
and compare with other sellers.

I sell a lot of collectible items, and I package them well. I use the golden
rule of packaging. I ship things the way I would like to receive them.

If you have any questions about an item. Please ask BEFORE ordering.

RETURNS AND REFUNDS:

1. All buyer returns are subject to a 15% restocking fee (with the exception of seller mistakes, see point 2 below; or orders that are cancelled by the buyer BEFORE they ship). This includes orders made by mistake; buyers remorse; not the item you meant to order; not what your loved one wanted for Xmas or birthday,
   etc.

Original or return postage will not be refunded.

So, make sure you want to order something BEFORE you purchase.

Feel free to ask any questions for clarification before ordering. I try to get back to messages quickly.

If an item is returned damaged, higher restocking fees may apply, so make sure returned items are well-packaged and insured.

1. If I make a mistake with an order (hopefully this will not happen) I will assume all costs for returns and refunds.

I don't want someone else to pay for a mistake I make... but don't want to pay for someone else's mistake, either.

Please remember, it takes up time to give great customer service and provide quality packaging of items, so make sure you ask questions before ordering, and don't order something you are not sure about.