Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Heskett, James L.; Sasser, W. Earl; Wheeler, Joe

ISBN 10: 1422110230 ISBN 13: 9781422110232
Published by Harvard Business Review Press, 2008
Language: English
Condition: Used - Good Hardcover

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Used - Hardcover

Condition: Used - Good

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