Organizational Change: An Action-Oriented Toolkit

With a rapidly changing environment, aggressive competition, and ever-increasing customer demands, organizations must understand how to effectively adapt to challenges and find opportunities to successfully implement change. Bridging current theory with practical applications, Organizational Change combines conceptual models with concrete examples and useful exercises to dramatically improve the knowledge, skills, and abilities of students in creating effective change. You will learn to identify needs, communicate a powerful vision, and engage others in the process. This unique toolkit will provide you with practical insights and tools to implement, measure, and monitor sustainable change initiatives to guide organizations to desired outcomes.   

Key Features

• Takes a pragmatic, action-oriented approach: Frameworks are given to help you understand, plan, implement, and evaluate change.
• Emphasizes the measurement of change: you will learn that measurement is crucial not only to determine the progress of change plans but also that measurement itself is a change tool.
• Demonstrates principles and applications: Engaging, real-world examples, exercises, and cases illustrate theory and concepts.
• Offers an integrating organizational change model: Each chapter is positioned in the organizational change model so you can see the connections between topics and chapters.

Tupper F. Cawsey is professor emeritus of Business, Wilfrid Laurier University. He served as editor, Case Research Journal, for the North American Case Research Association. He has served on several boards of directors and was chair, Lutherwood Board from 2003–2008. Tupper was recognized nationally in 2001 as one of Canada’s top five business professors by receiving the Leaders in Management Education award, sponsored by PricewaterhouseCoopers and the National Post. He is also the 1994 recipient of the David Bradford Educator Award, presented by the Organizational Behavior Teaching Society, and the 1990 Wilfrid Laurier University “Outstanding Teacher Award.”
Tupper created the Case Track for the Administrative Sciences Association of Canada, a peer review process for cases. He is author or coauthor of over six books and monographs including, Toolkit for Organizational Change―1st Edition, Canadian Cases in Human Resource Management, Cases in Organizational Behaviour, and several monographs including Control Systems in Excellent Canadian Companies and the Career Management Guide. Tupper has over 50 refereed journal and conference publications. In 2005, he received the Christiansen Award from the Kaufman Foundation and the North American Case Research Association (NACRA), and in 2007 his case, “Board Games at Lutherwood,” won the Directors College Corporate Governance Award and the Bronze Case Award at the NACRA Conference. In 2009, his case, “NuComm International,” won the Gold Case Award at the NACRA Conference.

Gene Deszca is professor emeritus of business administration and a former MBA director
and associate director in the Lazaridis School of Business and Economics at Wilfrid
Laurier University. He played a variety of leadership roles at Laurier, including the development
and launch of the full-time, one-year MBA program, the executive MBA program,
and the undergraduate international business concentration. He was instrumental
in the development of the post-university professional accreditation programs for one of
Canada’s major accounting bodies and was a member of its national board of directors for
several years.
Gene loves working with students and practitioners and values the excitement, energy,
and breakthroughs that can emerge from these interactions. He has served on boards and
continues to teach graduate and executive courses, both nationally and internationally, in
organizational behavior, leading organizational change, and international business. His
consulting work follows similar themes for clients in both the public and private sectors,
with a focus on framing and navigating organizational change and the development and
delivery of executive programs. He is involved in entrepreneurial initiatives that are in the
process of scaling. One of these focuses on the development and deployment of public and
private blockchains for use across a wide array of applications.
Gene is the author or coauthor of over 100 journal articles, books, monographs, cases,
conference publications/presentations, and technical papers. These include the books
Canadian Cases in Human Resource Management, Cases in Organizational Behaviour, and
Organizational Change: An Action Oriented Toolkit (now in its fifth edition) and the articles
“Driving Loyalty Through Time-to-Value,” “Managing the New Product Development
Process: Best-in-Class Principles and Leading Practices,” and “Aging Well in Management
Education: An Interview.” He is an active case writer, and his current research focuses on
organizational change and the development of high-performance enterprises.

Cynthia Ingols is a Fellow, Simmons University Institute for Inclusive Leadership,
Boston, Massachusetts. In this role, Cynthia coaches executive women on their leadership
skills, the change roles which they take up in their organizations, and the ever-present
question of how they care for themselves amidst the swirl of the external environment.
Cynthia continues to research topics of interest to women leaders: how they give and
receive useful feedback; what’s the place of mentoring and being mentored as leaders; and
how women leaders gain and/or serve as corporate sponsors of other women.
Cynthia received her doctorate from the Harvard Graduate School of Education
in organization behavior and a master’s degree in political science from the University
of Wisconsin–Madison. For twenty-plus years, she taught and worked as a Professor of
Practice, School of Business, Simmons University, Boston. She taught management communication
at the Harvard Business School, managed the 65-person case writing and
research staff at HBS, and taught qualitative methods courses at several Boston-area universities.
She serves as an editorial member of the Case Research Journal. She has served on
corporate boards for several organizations, including FOX RPM and Biosymposia.

Cynthia’s research has been published in leading journals. Her research on executive
education programs has been published in the Harvard Business Review, Organizational
Dynamics, and Training. Her research work on creating innovative organizational structures
and change was published in the Design Management Journal. She has published
numerous articles about careers in journals, such as the Journal of Career Development
and Human Resource Development Quarterly. She coauthored two books on career management:
Take Charge of Your Career and A Smart, Easy Guide to Interviewing. Cynthia
is grateful to Tupper and Gene for their invitation to join the team to publish the second
through fourth editions of Organizational Change: An Action-Oriented Toolkit and welcomes
Evelina to the team to publish the fifth edition.