Order-Fulfillment and Across-the-Dock Concepts, Design, and Operations Handbook provides insights and tips that warehouse and distribution professionals can use to make their order fulfillment or across-the-dock operations more efficient and cost-effective. Each chapter focuses on key aspects of planning and managing, making it easy to find information quickly. The text includes guidelines for development and projection of accurate facility, inventory, SKU, and transaction data, as well as design factors. Filled with illustrations, forms, and tables, this handbook helps you develop the skill and knowledge required to design, organize, and operate a productive order fulfillment or across-the-dock operation. By applying the recommendations found in this book, you will be able to reduce product damage, enhance product flow, increase employee productivity, improve customer service, reduce operating costs, maintain on-schedule deliveries, and ensure asset protection.

About the Author:

David E. Mulcahy has been with QVC Corporation since 1999. He earned a B.S. degree in business administration from Salem (Massachusetts) State College and an M.B.A. degree from the University of Dallas. He has more than 30 years of increasingly responsible experience in all aspects of order-fulfillment and across-the-dock operations and international supply chain management. A prolific author and speaker, this is his third book. John P. Dieltz is currently employed as an application engineer for the Kingway Inca Clymer Material Handling Company. He earned an undergraduate degree in engineering from South Dakota State University and a Master’s degree in industrial engineering from Iowa State University. He has more than 10 years of experience in distribution working on order-fulfillment solutions for companies shipping different types of products.

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