Orchestrating Experiences: Collaborative Design for Complexity
Risdon, Chris; Quattlebaum, Patrick
Language: English
Published by Rosenfeld Media, 2018
- Softcover
- Used
Seller: Book Dispensary, Concord, ON, CanadaBook Dispensary
AbeBooks seller since December 17, 2002
Condition: Used - Very good
£ 19.45
Quantity: 1 available
Add to basketItem description from seller
VERY GOOD softcover, no marks in text; a very clean, apparently unread copy.
Seller Inventory # 154974
- Title
- Orchestrating Experiences: Collaborative Design for Complexity
- Author
- Risdon, Chris; Quattlebaum, Patrick
- Publisher
- Rosenfeld Media
- Publication year
- 2018
- Condition
- Very Good
- Book Type
- Book
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 193382073X
- ISBN 13
- 9781933820736
"Synopsis" may belong to another edition of this title.
About the Author
Patrick Quattlebaum is a designer, management consultant, and founder at studioPQ. He helps organizations experiment with and adopt collaborative approaches to designing service experiences and the operations that support them. He has held multiple design leadership positions, including managing director at Adaptive Path and head of service design at Capital One. He is also a passionate design instructor, having taught thousands of practitioners in North America and Europe. He holds an MS in Information Design and Technology from the Georgia Institute of Technology. You can follow him on Twitter @ptquattlebaum and @studiopq.
"About the title" may belong to another edition of this title.
Book Dispensary
Concord, ON, Canada
AbeBooks seller since December 17, 2002
Shipping rates from Canada to U.S.A.
| Item | 4 to 8 business days | 3 to 4 business days |
|---|---|---|
| First item | £ 5.28 | £ 9.06 |
Payment methods
Seller's business information
Book Dispensary
ON, Canada
Terms of sale
Items can be returned for full refund in cases when their condition was not accurately described. All other sales are final.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Book Dispensary, Vaughan, Ontario, Canada, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
1