The Optimist's/Pessimist's Handbook: A Companion to Hope and Despair

Store Policies:
RETURN AUTHORIZATION PROCEDURE
Lifeways Books and Gifts will accept returns on all products in original purchase condition within 15
days of the delivery date.
All exchanged and returned merchandise must be in original condition, including all packaging
materials, inserts and manuals. Please do not tape or write anything on the item or the package. We
reserve the right to refuse any such returns.

Please pack the products into their original box with the original receipt and plenty of packing material.
Place the original box in a shipping box and tape securely, mark with the return address provided to
you from our customer service representative. Make sure to ship your product back insured and with
tracking. We are not responsible if your package is lost in transit.

Please allow approximately 5 business days for your return to be processed once it has been received.

No goods will be accepted for exchange or return without authorization.

DAMAGED & SHORT SHIPMENTS
In the unlikely event that your shipment arrives with physical damage or shortage:

Advise the carrier¿s representative that there is physical damage (or a shortage) and note the damage
(or shortage) on the airbill (all damage/shortage must be stated on the airbill, no damage/shortage
claims are accepted AFTER the delivery has been made).
Do NOT sign the airbill stating that the merchandise was received in ¿Good Condition¿
Please retain all shipping materials
Please notify our Customer Service Department as soon as possible at 928-445-5053,
(orders@lifewaysbooks.com).

Lifeways Books & Gifts
Sharon Pullins
111 S. Cortez St.
Prescott, AZ 86303
orders@lifewaysbooks.com
PH: 1+(928)-445-5053
FX: 1+(928)-443-5386

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Lifeways Books and Gifts, prescott, Arizona, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.