A student friendly book that covers all the material needed for an introductory course in operations management. It gives an up to date coverage of the subject, emphasizing latest developments.

From the Back Cover

This thoroughly revised edition gives a clear and straightforward introduction to operations management. It takes a simple route through the subject. Starting with the strategic context, it gives a comprehensive view of all the major areas of operations management.
The book uses a practical approach, with examples taken from every kind of organisation. Its reader friendly approach makes it an ideal choice for those meeting operations management for the first time.
Classic features
o written clearly, presenting ideas in an informative and easy style
o takes a broad view, using examples from all types of organisations and operations
o practical approach, covering material that the reader will really use
o wealth of learning features including chapter aims, summaries, review questions, discussions, practical illustrations, cases studies, worked examples, problems, and useful readings
o a comprehensive view of operations management, developed in a logical order

New features
This edition has been completely rewritten to update material, focus on the latest ideas, and make the reading even easier.
o new material about operations strategy, improving performance, quick response, e-commerce and supply chain management
o more pedagogical features, including integrating case studies, operations in practice, projects, chapter themes, supplements and quotations
o new order for some material to give a better flow, and new chapter contents to bring related material together
o improved design giving the book a better, clearer, more colourful layout
o more emphasis on international and strategic operations
o assumption that appropriate software is used for all quantitative work, and the Internet is used as a source for all discussions and exercises
o more materials for students and instructors on the author's Website, including data, instructors' manual, additional material, slide masters and student notes

Donald Waters has over 30 years experience of teaching and working in operations management. He was Professor of Operations Management at the University of Calgary in Canada, and is currently a visiting Professor at universities in Europe and North America. He is the author of several well-known books in the area.

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