Operations Management in Healthcare: Strategy and Practice
Karuppan PhD CPIM, Corinne M., Dunlap MD PhD MBA, Nancy E., Waldrum MD MSc MBA, Michael R.
Language: English
Published by Springer Publishing Company, 2016
- Softcover
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- Title
- Operations Management in Healthcare: Strategy and Practice
- Author
- Karuppan PhD CPIM, Corinne M., Dunlap MD PhD MBA, Nancy E., Waldrum MD MSc MBA, Michael R.
- Publisher
- Springer Publishing Company
- Publication year
- 2016
- Condition
- Fair
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0826126529
- ISBN 13
- 9780826126528
This comprehensive, practice-oriented text illustrates how healthcare organizations can gain a competitive edge through superior operations. Underscoring the importance of a strategic perspective, the book describes how to attain excellence in the four competitive priorities: quality (laying the foundation for performance), cost, timeliness, and flexibility. It stresses the benefits of aligning the entire operations system within the parameters of a business strategy. The text equips students with a conceptual mental model of healthcare operations in which all concepts and tools fit together.
With a hands-on approach, the book clearly demonstrates the how-tos of effectively managing a healthcare organization. It describes how to negotiate the different perspectives of clinicians and administrators by offering a common platform for building competitive advantage. To bring the cultural context of a healthcare organization to life, the book engages students with a series of short vignettes of a fictitious healthcare organization as it strives for and achieves the status of a highly reliable organization. Integrated throughout are a variety of tools with step-by-step instructions to assist in problem solving and process improvements. The book provides mind maps to link competitive priorities and concepts, quick-reference icons, dashboards displaying measurement and progress tracking, quantitative techniques, and boxed features. Also included are several project ideas, team assignments, and creative thinking exercises. A comprehensive Instructor Packet, video tutorials, and other student resources.
Key Features:
- Mind maps to connect competitive priorities, concepts, and tools
- Marginal icons throughout the text to indicate the competitive priorities supported by the concepts and tools being discussed
- Provides an extensive tool kit for problem solving and process improvements
- Emphasizes measurement with dashboards and includes supplemental data files for statistical process control, queuing, and simulation
- Vivid vignettes demonstrate human dynamics, organizational challenges, and how to apply tools
- Boxed features address frequently asked questions and real-world implementations of concepts
- A comprehensive Instructor Packet, video tutorials, and other student resources.
"Synopsis" may belong to another edition of this title.
About the Author
Nancy E. Dunlap, MD, PhD, MBA, is a Professor of Medicine, Nursing, and Public Health Sciences at the University of Virginia and Physician-in-Residence with the National Governors Association Center for Best Practices in Washington, DC, USA.
Michael R. Waldrum, MD, MSC, MBA, is CEO of Vidant Health, an eight-hospital integrated system affiliated with East Carolina University in Greenville, North Carolina, USA.
"About the title" may belong to another edition of this title.
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