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Operational support and analysis: ITIL intermediate capability handbook, [pack of 10 copies]

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ISBN 10: 0113314302 / ISBN 13: 9780113314300
Published by TSO
New Condition: New Soft cover
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Bibliographic Details

Title: Operational support and analysis: ITIL ...

Publisher: TSO

Binding: Paperback / softback

Book Condition: New

About this title

Synopsis:

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available

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